AI-Driven DevOps & Production Operations Lead

AHAM Asset Management Berhad

Kuala Lumpur

On-site

MYR 180,000 - 360,000

Full time

14 days+

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Job summary

AHAM Capital in Kuala Lumpur seeks an experienced Head of Application Support & Production Operations to lead a cross-functional team and ensure system stability, audit readiness, and service excellence. You will own incident management, access governance, and stakeholder communications across cloud, on-prem, and hybrid environments.

The role emphasizes DevOps, automation, AI-enabled tooling, and continuous improvement to boost platform reliability and business outcomes.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.
Relevant professional certifications are an advantage.
Minimum 8 years of experience in Application Support, Production Support, DevOps, or IT Operations.
Minimum 3 years of people management experience leading technical teams.
Proven experience managing incident response, service operations, and production environments.
Strong experience in stakeholder management and business engagement.
Experience managing support engineers across varying levels of seniority.
Hands-on experience with access governance, audit support, compliance reviews, and operational controls.
Experience supporting cloud-based, on-premise, and hybrid technology environments.
Experience managing APIs, integrations, ETL processes, batch operations, and enterprise applications.
Demonstrated success in using AI-enabled tools to improve operational efficiency and support effectiveness.

Responsibilities

Lead and manage a team of senior and junior support engineers and DevOps professionals.
Assign, prioritize, and monitor tasks to ensure ownership, accountability, and timely delivery.
Balance workload effectively across team members based on skills and priorities.
Conduct daily stand-ups, operational reviews, and progress tracking sessions.
Establish performance standards, coach team members, and develop capabilities.
Foster accountability, collaboration, and operational excellence.
Ensure SLA, OLA, and operational targets are achieved.
Oversee incident triage, prioritization, investigation, escalation, and resolution activities.
Serve as the primary escalation point for major incidents.
Communicate incident status, outages, and restorations to stakeholders.
Coordinate post-incident reviews and preventive measures.
Monitor system health, applications, integrations, and operational risks.
Promote reliability engineering practices and governance controls.
Drive AI-powered monitoring and analytics adoption and governance.