AI-Driven CS Operations Intern

EPOS Pte. Ltd.; Kuala Lumpur; Presencial; MYR 11.000 - 20.000; A tiempo parcial

Descripción de la vacante

EPOS Pte. Ltd.

in Malaysia is seeking a proactive Customer Service Operations Intern to support daily customer service operations, performance monitoring, and AI-driven support initiatives across regional markets. You will gain hands-on experience in customer service management, operational reporting, quality assurance, and AI chatbot optimization while contributing to efficient merchant support and continuous process improvements.

Formación

• Pursuing a Diploma or Bachelor's Degree in Business Administration, Operations Management, Information Technology, Data Analytics, or a related field.
• Good written and verbal communication in English; Mandarin or Bahasa Malaysia is an advantage.
• Basic proficiency in Microsoft Excel, PowerPoint, and other productivity tools.
• Strong analytical, organizational, and problem-solving skills.
• Detail-oriented, proactive, and willing to learn.
• Ability to work independently and collaborate effectively with team members.
• Interest in AI technology, customer experience, and business operations is an added advantage.
• No prior working experience is required.

Responsabilidades

• AI Chatbot & Knowledge Base Management: monitor AI performance, review conversations, update knowledge base, and assist in tagging quality assessments.
• Quality Assurance & Customer Experience: review customer interactions, analyze CSAT, consolidate feedback, and identify improvement opportunities.
• Data Analysis & Performance Reporting: prepare daily/weekly/monthly reports and monitor key CS metrics using Excel or dashboards.
• Process Improvement & Project Coordination: assist in SOP documentation, system enhancements, and cross-functional project coordination.

Conocimientos

English communication

Analytical skills

Organizational skills

Problem solving

Detail oriented

Independent work

Team collaboration

Educación

Diploma or Bachelor's degree in related field

Herramientas

Excel

PowerPoint

Descripción del empleo

EPOS Pte. Ltd.

in Malaysia is seeking a proactive Customer Service Operations Intern to support daily customer service operations, performance monitoring, and AI-driven support initiatives across regional markets. You will gain hands-on experience in customer service management, operational reporting, quality assurance, and AI chatbot optimization while contributing to efficient merchant support and continuous process improvements.