AI Data Operations Specialist

AI Rudder; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

AI Rudder is seeking a data specialist to manage multilingual ASR/NLP data for Malay region and to drive model improvements through rigorous evaluation and data-driven iterations.

You will coordinate cross-border contributors, define linguistic guidelines, and partner with product and algorithm teams to enhance the human-like quality of our voice AI while reporting insights to stakeholders.

Qualifications

• Bachelor’s degree or higher with 1–3 years of relevant work experience.
• Fluent in English and Malay; other languages a plus.
• Basic understanding of LLM capabilities; prior LLM projects are advantageous.
• Proficient in Python and Codex for data generation, processing and analysis.

Responsibilities

• Oversee collection, cleaning, and annotation of multilingual ASR/NLP datasets for Malay.
• Benchmark and analyze LLM-powered voice assistants; identify edge cases and optimize data.
• Define linguistic annotation guidelines across languages; ensure cultural nuances are captured.
• Lead distributed teams of overseas contributors and vendors; ensure timelines and KPIs.
• Collaborate with Product and Algorithm teams to translate results into product improvements.
• Use data visualization to monitor model health and report accuracy trends to stakeholders.

Skills

Python

Data analysis

Multilingual communication

Attention to detail

Education

Bachelor’s degree or higher

Linguistics or Computer Science background

Tools

Codex

Job description

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale. Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer:

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

Job Description

• End-to-End Data Lifecycle Management: Oversee the collection, cleaning, and annotation of high-quality datasets for Multilingual ASR/NLP Models for the Malay Region to ensure superior model training inputs.
• Model Performance & Evaluation: Conduct rigorous benchmarking and qualitative analysis of LLM-powered voice assistants; identify edge cases in natural language understanding (NLU) and implement data-driven optimizations.
• Multilingual Quality Assurance: Define and enforce linguistic annotation guidelines across various languages, ensuring cultural nuances and phonetic accuracy are maintained in automated voice interactions.
• Project & Vendor Coordination: Lead and manage distributed teams of overseas part-time contributors and vendors; track progress, provide feedback, and ensure deliverables meet strict project timelines and quality KPIs.
• Product Iteration & Innovation: Collaborate closely with Product and Algorithm Team to translate evaluation outcomes into actionable product upgrades, driving the "human-like" quality of our AI voice robots.
• Data Analysis & Reporting: Utilize data visualization and reporting tools to monitor model health, reporting on accuracy trends and the impact of optimization efforts to stakeholders.

Job Requirement

• Bachelor’s degree or higher, with 1–3 years of relevant work experience. A background in linguistics or computer science is highly desirable
• Basic understanding of LLM capabilities; prior project experience involving LLMs is an advantage.
• Able to use Python and Codex for basic data generation, data processing, and data analysis.
• Fluent in English and Malay. Other language abilities can be an advantage
• Strong sense of responsibility, attention to detail, patience, and excellent execution and organizational skills