Agency Operations & Compliance Manager

Zurich Insurance; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur seeks a Distribution Administration professional to manage agency movements, policy servicing, premium deductions, and office rental matters with accuracy and regulatory compliance.

You will maintain controls, coordinate with stakeholders across Finance, Operations, Compliance, Legal, and service providers, and drive continuous improvement for service quality and efficiency.

Qualifications

• Relevant experience in insurance operations, distribution administration, agency administration, policy servicing, or related operational function.
• Experience in supervisory or team-lead roles would be an advantage.
• Experience in life insurance or family takaful industry would be preferred.
• Exposure to regulatory requirements, operational controls, audits, or compliance processes would be an added advantage.

Responsibilities

• Manage and oversee agency movement activities, including promotions, demotions, terminations, reinstatements, transfers, suspensions, and other status changes.
• Ensure agency movement requests are reviewed, approved, documented, and processed within the agreed turnaround time.
• Coordinate with stakeholders to resolve complex agency administration cases.

Skills

Organisational skills

Planning

Coordination

Stakeholder management

Attention to detail

Analytical thinking

Problem solving

Written & verbal communication

Education

Diploma or bachelor’s degree in Business Administration, Insurance, Finance, Management, or related discipline

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Zurich Insurance in Kuala Lumpur seeks a Distribution Administration professional to manage agency movements, policy servicing, premium deductions, and office rental matters with accuracy and regulatory compliance.

You will maintain controls, coordinate with stakeholders across Finance, Operations, Compliance, Legal, and service providers, and drive continuous improvement for service quality and efficiency.