Administrative Officer

Chin Hin (Jitra) Sdn Bhd; Butterworth; On-site; MYR 24,000 - 40,000; Full time

Benefits offered by this job

Medical allowance

Loans

Parking

Insurance coverage

External training

Internal training

Job summary

Chin Hin (Jitra) Sdn. Bhd. is seeking a payment and insurance support clerk in Butterworth, Malaysia.

The role focuses on assisting walk-in and call-in customers with installment or insurance payment queries, receiving payments, issuing receipts, and processing through various channels. The candidate will handle insurance matters including cover notes, renewals, transfers, and extensions, maintain organized filing, and assist in replacing Branch Officers as needed to cover manpower shortages.

Qualifications

• Able to work in a multitasking work environment
• Capable of replacing Branch Officer when manpower shortage occurs

Responsibilities

• Assist customers with queries regarding installment or insurance payment matters
• Receive payments and issue receipts for monthly installments, down payments, deposits, and booking fees
• Clear payments made through Maybank 2U, Cash Deposit Machine (CDM), Jompay, email or other branches by issuing Temporary Receipt or Official Receipt
• Send emails to inform concerned branches regarding payments from other branches
• Check TR records to ensure payment received and clear Temporary Receipts with Official Receipts
• Receive calls from repossessors regarding overdue installments from blacklist customers
• Update and return blacklist payment listings to the Operation Department with payments received
• Assist blacklist customers with CTOS cancellation after payment
• Arrange and file all payment receipts in order
• Handle all insurance matters including issuing cover notes for new risk, renewal, transfer and extension

Job description

This role involves assisting walk-in and call-in customers with queries regarding installment or insurance payment matters for motorcycle purchasing. You will receive payments, issue receipts, process payments through various channels, manage blacklist customer accounts, handle insurance matters including cover notes and claims, and maintain organized filing systems.

Key responsibilities

• Assist customers with queries regarding installment or insurance payment matters
• Receive payments and issue receipts for monthly installments, down payments, deposits, and booking fees
• Clear payments made through Maybank 2U, Cash Deposit Machine (CDM), Jompay, email or other branches by issuing Temporary Receipt or Official Receipt
• Send emails to inform concerned branches regarding payments from other branches
• Check TR records to ensure payment received and clear Temporary Receipts with Official Receipts
• Receive calls from repossessors regarding overdue installments from blacklist customers
• Update and return blacklist payment listings to the Operation Department with payments received
• Assist blacklist customers with CTOS cancellation after payment
• Arrange and file all payment receipts in order
• Handle all insurance matters including issuing cover notes for new risk, renewal, transfer and extension

About you

• Able to work in a multitasking work environment
• Capable of replacing Branch Officer when manpower shortage occurs

Chin Hin (Jitra) Sdn. Bhd. (CHJ) is a wholly Malaysian owned company established in 1971 as a Motorcycles Distributor, specializes in all range of indigenous motorcycles distribution from local and overseas manufacturer, as well as to promote technological innovations in motorcycle market which will create a healthier environment for all mankind. We would like to emphasize that in order to meet our objective all of Chin Hins employees will do our best to develop a sense of responsibility, sincerity and loyalty. This will lead us toward better working environment, mutual benefits and understanding. We are confident that Chin Hin will achieve good results and growth in terms of quality products and services to our valuable customer. Together let us work toward Chin Hin's philosophy, Challenging Spirit, Harmony, Loyalty and Sincerity. Today, Chin Hin is representing major local and oversea motorcycle manufacturers for their range of innovative technologies and indigenous motorcycles. Together, we are developing wider distribution network in Northern Region. We are also offering full package of after sales service with its new concept and full support to our valuable customer in accordance with the companys motto Pusat Pilihan Motorsikal Anda (Your Choice of Motorcycle Center). Chin Hins sincere commitment in the environmental conservation has ultimately enabled us to achieve our companys objective in a short span of time by distributing most environmental friendly motorcycles. We will continue to enhance and distributing innovated new technologies to further improve our capabilities to meet future challenges in the motorcycle industries. As an Occupation Safety Health & Environmental committed company, Chin Hins has the overall responsibility and commitment in protecting the safety, health and environment of all employees and individuals working at our company. Chin Hins sincere commitment has ultimately enabled us to achieve our companys objective in a short span of time. We will continue to enhance and innovated new technologies to further improve our capabilities to meet future challenges in the motorcycle industries. Chin Hin strives to protect the safety, health and environment as we recognize the crucial importance of protecting the earths environment for future generations. Chin Hin encourages its employees to engage in environmental protection activities, such as local community level, in order to develop a sense of environmental awareness. To help protect the safety, health and environment, Chin Hin endeavor to supply environment friendly products and services to the customer. Chin Hin is also sensitive to the issues involved in the national safety, health and environment and development policy, thus giving Chin Hin an urge to equip its employees with the updated information and knowledge on the safety, health and environmental issues.

Product & Services

All range of indigenous motorcycles distribution from local and overseas manufacturer such as: Honda, Yamaha, Suzuki, Modenas, KTM, Vespa and Demak

Perks and benefits

• Medical Miscellaneous allowance Loans Parking Insurance coverage, External & Internal Training p