YOUR DAY TO DAY
Financial Return
- Assist in the timely billing and reconciliation of accounts
- Respond to and resolve account queries
- Collate suppliers' documentation for processing
- Ensure all invoices have the appropriate documentation attached and approvals prior to processing; check and match invoices and delivery orders with purchase orders or purchase requisitions
- Process all invoices and suppliers' statements of account
- Record and process payments for goods and services
- Maintain a filing system for accounts payable records
- Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services
- Check arithmetic accuracy of invoices and assign general ledger codes as per the chart of accounts
- Assist in reconciling the purchase log on a weekly basis, or in a timely manner
- Ensure invoices are approved by the Head of Department / Executive Committee or designee before payment is processed
- Prepare the payment run for approval on a weekly basis, or in a timely manner, through pre-printed cheque, manual cheque, Giro banking payment and Telegraphic Transfer
- Ensure all expense and travel claims submitted are in order, with the necessary supporting documents, before submitting for final approval
- Liaise with vendors on payment issues and disputes
- Assist in preparing the accruals journal at month end for regular suppliers and delivery dockets not paid
- Assist in preparing the payment of travel agent commissions and ensure all supporting documents are in place
- Assist in posting journals for month-end closing
- Assist in reconciling the taxation input listing for month-end closing and tax filing
Guest Experience
- Build and maintain positive relationships with all internal customers, suppliers and guests in order to exceed their needs
- Take action to address these needs in order to exceed their expectations
- Create a positive hotel image in every interaction with internal and external customers
- Adhere to Regent and IHG brand standards
- Maintain a high level of product and service knowledge in order to explain and sell the hotel's services and facilities to guests
- Assist guests and escort them to locations within the hotel at their request
- Maintain knowledge of special programmes and events in the hotel in order to recognise and respond to guests' needs
- Maintain current hotel information to be able to provide information to guests
- Implement procedures which enhance the guest experience
Responsible Business
- Strictly implement the Control Self-Assessment (CSA) and achieve a 100% score in the CSA audit of the Accounts Payable category
- Demonstrate an interest in and an understanding of issues relevant to your department and the hotel, and keep your knowledge up to date, including legislative information
- Adhere to the IHG Corporate Code of Conduct, Employee Handbook and hotel policies
- Demonstrate an understanding of competitors' major strengths and weaknesses
- Establish and interpret key performance indicators to manage the business, consistently taking into account the financial implications of business decisions and recommendations
- Have a broad knowledge of how the business is run, focusing on the major factors necessary to ensure that the business is successful and profitable
- Implement acceptable accounting practices and procedures in compliance with IHG policies and procedures, government regulations and generally accepted accounting practices, as affected by local conditions
- Maintain documents for audits of the hotel accounts in compliance with IHG policies and procedures
- Perform other duties as assigned
Accountabilities
- Accurate and timely processing of supplier invoices, statement reconciliations and payments, with full supporting documentation and approvals
- Compliance with IHG policies, the Control Self-Assessment and applicable accounting and tax regulations
- Clear communication with suppliers and internal departments on payment queries and disputes
- Support to the Accountant in month-end accruals, journals and tax reconciliations
- This is an executive accounting role in the Finance Department of a full-service luxury hotel, reporting to the Accountant.
WHAT WE NEED FROM YOU
To thrive in this role and bring poise and precision to the guest journey, you'll need:
- Diploma, higher education qualification or equivalent in Accounting or Finance
- 1–2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience
- Strong knowledge of accounting principles, financial controls, and statutory reporting requirements
- Proven experience supervising finance team members
- Fluent English required; other languages an advantage
This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.