Account Manager

Tec D Malaysia; Petaling Jaya; On-site; MYR 65,000 - 110,000; Full time

Benefits offered by this job

Elective country benefits

Career development programs

Life empowerment program

DEI & inclusion initiatives

Global onboarding program

Job summary

Tec D Malaysia is seeking an Accounts Manager to drive the complete sales cycle with our partner community, maximizing revenue, margin, and partner satisfaction. You will build deep relationships, understand the product range, and uncover opportunities while coordinating with internal teams to deliver value and a superior buying experience.

The role requires 4–6 years of channel IT solutions sales, a tertiary IT degree or diploma, and strong relationship, communication, and closing skills.

Qualifications

• 4–6 years of IT solutions sales experience in the channel.
• Ability to build relationships with stakeholders at multiple levels.
• Strong communication and presentation skills.

Responsibilities

• Build and execute a call plan to maximize partner revenue.
• Understand product range and present informed overview.
• Cross-sell for maximum margin and differentiation.
• Maintain CRM and forecast with management.
• Coordinate with Technical Services to identify opportunities.
• Ensure quotations progress through sales cycle to closure.
• Forecast monthly with Sales Manager.
• Support partners with timely order logging.

Skills

Relationship building

Communication

Self management

Maturity

Business acumen

Presentation skills

Opportunity closing

Technically competent

Education

Tertiary IT degree or Diploma

Job description

Job Purpose

The Accounts Manager is the main interface between the Company and our partner community. The Accounts Manager is responsible for the 'complete' sales cycle for the relevant business partners with the view to maximizing revenue, margin, and partner satisfaction. Having internal resources for assistance, the role is to develop deep relationships with key people inside the business partner and uncover sales opportunities, while delivering ongoing value to the partner.

Responsibilities

• With assistance from the Channels Director build and execute a call plan that will ensure maximum return from the business partner community.
• Develop a solid understanding of the product range and present an informed overview.
• Up and cross sell each opportunity for maximum margin return and differentiation.
• Understand strengths and weaknesses in the product sets from a technical perspective.
• Liaise with other divisions of the Company, as required, to ensure efficient customer transactions that ultimately deliver a sound buying experience for the Company's partners.
• Keep CRM up to date to ensure you and the management team have an accurate view of your business.
• Ensure all quotations are followed up and moved through the various levels of a sales cycle with ultimate goal, being of closure.
• Capture and maintain all relevant data needed to sell and renew maintenance.
• Plan, design and implement outbound campaigns as necessary to deliver on agreed margin goals
• Make outbound sales calls to business partners and prospects as per call plan.
• Identify the Company's services opportunities in conjunction with the the Company's Technical Services team.
• Ensure all quotations are built using the company quotation tool.
• Provide Sales Support Specialist with all relevant information necessary to build and configure the 'winning' solution.
• Achieve and maintain sales certification for relevant product groups when required
• Ensure all partner issues are resolved promptly and seek management guidance where necessary.
• Ensure all business partners are alerted of any upcoming renewals
• Ensure the CRM is updated and used pro-actively to drive business engagements and forecasting
• Accurately forecast business with Sales Manager on a monthly basis.
• Work with Sales Support and provide support where necessary to ensure timely logging of orders.

Knowledge, Skills And Experience

• Minimum 4 to 6 years of experience selling IT solutions in the channel required.
• Tertiary IT degree or Diploma preferable
• Relationship Building Skills
• Communication Skills
• Self managed
• Maturity - able to work with all levels within an organization
• Strong business acumen
• Presentation Skills
• Leverage internal relationships and sell the 'value add'
• Opportunity Closing Skills
• Technically competent

At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.