Account Manager

PolyNovo Limited; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Salary packaging including novated car

Online learning access

Descripción de la vacante

PolyNovo Limited is seeking an Account Manager to lead Malaysia’s sales strategy, drive product adoption, and grow market share. You will develop strong clinical and commercial relationships with surgeons, nurses, procurement teams, and hospital staff while delivering education and in-field support.

You will maintain detailed CRM records, manage consignment stock, and collaborate with Marketing, Medical, and R&D to inform product development and evidence generation.

Formación

• Bachelor’s degree in business/science/healthcare or health science.
• 5+ years sales experience in hospital pharma, theatre consumables or medical devices.
• 1+ years of working within a theatre environment.

Responsabilidades

• Develop and execute a territory business plan to hit sales targets.
• Identify and pursue new business opportunities in existing and new accounts.
• Build and maintain relationships with HCPs, procurement teams and hospital admins.
• Maintain strong technical knowledge of PolyNovo products through training and literature review.
• Provide in-field support and education to healthcare professionals.

Conocimientos

Territory planning

Account development

Sales strategy execution

Verbal communication

Written communication

Technical explainer

Wound care knowledge

Consultative selling

Stakeholder management

Time management

Educación

Bachelor's degree in business/science/healthcare

Herramientas

CRM systems

BI systems

Microsoft Office

Descripción del empleo

Who We Are

PolyNovo is a disruptive medical technology company, headquartered in Melbourne. We design, develop, and manufacture innovative dermal regeneration solutions, using our patented bioabsorbable polymer technology NovoSorb®. Our lifesaving products have revolutionised the treatment of burns, major trauma as well as multiple emerging indications, and impacted the lives of over 70,000 patients globally.

With a footprint in 46 countries and 300+ staff across a range of locations, PolyNovo continues to grow, and opportunity awaits.

Learn more about PolyNovo by visiting our Website or our LinkedIn page.

About The Role

PolyNovo is currently searching for an Account Manager to join the Malaysia Sales team! This is a new role reporting to the National Sales Manager who is based in Singapore.

As the Account Manager you will be responsible for building and developing our presence in Malaysia by leading the national sales strategy in your territory to hit targets, drive product adoption, and grow market share.

As the Account Manager you will develop and maintain strong clinical and commercial relationships with key stakeholders, supporting appropriate product use through education and in-field support of healthcare professionals, and ensuring a high standard of customer engagement and service. The role also provides valuable market insights to inform business strategy, supports product access and procurement processes, and contributes to the continuous improvement of sales execution and organisational performance.

Key Responsibilities

• Develop and execute a territory business plan aligned to national sales objectives to achieve sales targets.
• Identify and pursue new business opportunities in both existing and new accounts.
• Establish, nurture, and maintain strong relationships with key stakeholders, including healthcare professionals (HCPs) such as surgeons, nurses, as well as procurement teams and hospital administrators.
• Develop and maintain strong technical knowledge of all PolyNovo products by completing assigned training, reviewing clinical literature, and engaging in professional development activities.
• Stay abreast of clinical developments and best practices in advanced wound care and surgical procedures by participating in educational opportunities and maintaining a strong network within the clinical community.
• Promote the safe and appropriate use of PolyNovo products by conducting product demonstrations, delivering in-service training, and providing in-field support of HCPs where necessary.
• Facilitate product evaluations and support HCPs in gaining access to PolyNovo products by providing quotes, assisting with procurement processes, and coordinating with Customer Service and hospital administrative staff.
• Participate in conferences, trade shows, and other customer engagement activities, including organising or supporting events that may occur after hours or on weekends.
• Maintain accurate, timely, and detailed records in the Customer Relationship Management (CRM) system, ensuring visibility of key account activity, opportunities/delays, and stakeholder interactions.
• Negotiate and implement consignment agreements in line with business needs.
• Perform biannual stock counts for consignment and loan stock held in hospitals, as well as stock checks of representative stock.
• Keep the line manager informed through regular updates and monthly reports, including insights into territory performance, competitor activity, pricing intelligence, and market trends.
• Collaborate with and support other Territory Sales Managers and Product Specialists to achieve overall business objectives and contribute to a positive and high-performance team culture.
• Provide feedback to the Marketing, Medical, and R&D teams to inform product improvement initiatives, future product development, advocate development and clinical evidence generation.

Qualifications

• Bachelor's degree in business/science/healthcare and/or health science e.g., Nursing, Physiotherapy, Pharmacy etc.

Experience

• 5+ years of sales experience in hospital pharma, theatre consumables or medical devices.
• 1+ years of working within a theatre experience.

Skills / Competencies

• Strong sales acumen with demonstrated ability in territory planning, account development, and execution of sales strategies.
• Excellent verbal and written communication skills, with the ability to tailor messaging to different stakeholder groups.
• Proven ability to convey technical information and explain complex clinical or product concepts in a clear and accessible manner.
• Clinical experience in wound care or a related field is highly desirable; experience selling to plastic surgeons is advantageous.
• Strong interpersonal skills and a proven ability to build, manage, and sustain effective relationships with HCPs, procurement teams, and internal colleagues.
• High level of personal initiative, self-motivation, and the ability to work both independently and collaboratively within a small team environment.
• Demonstrated ability to manage competing priorities, maintain high standards of documentation, and deliver accurate and timely reporting.
• Strong problem-solving and critical thinking skills with a proactive approach to overcoming challenges and seizing opportunities.
• High level of personal accountability and professional integrity, with a commitment to delivering high-quality outcomes.
• Adaptability and flexibility, including availability to travel regularly within the territory (with occasional after-hours or weekend requirements and outside of territory).
• Intermediate proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint); experience with CRM and BI systems is advantageous.

Why PolyNovo?

Join a team that values innovation, collaboration, and professional growth. At PolyNovo, we offer a dynamic work environment and the opportunity to contribute to ground-breaking projects that shape the future of our company and the industry.

• Multinational, ASX 200 listed and values-led business dedicated to redefining healing for the benefit of our patients
• Unique platform technology, an exciting pipeline of highly innovative products
• Diverse, inclusive and flexible workplace culture
• Career development opportunities and unlimited access to online learning
• Paid parental leave for primary and secondary carers, Nurture Days, and more
• Salary packaging including novated car leasing.