Account Manager

Tinker Society; Kuala Lumpur; In loco; MYR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

Tinker Society in Kuala Lumpur is seeking an Account Manager to own a portfolio of client accounts, serve as main contact, translate client objectives into briefs, oversee the social media team, and ensure campaigns go live on time and perform.

You will mentor junior staff, prepare pitches for new business, coordinate with designers and copywriters, analyze data, and present monthly performance insights with clear recommendations.

Competenze

• Client-focused communication and stakeholder management.
• Fluent across major social media platforms.
• Excellent organisation with ability to manage multiple clients.
• Data-driven with ability to interpret platform insights.
• Mentor junior team members and collaborate with creative teams.
• Strong deck creation and persuasive pitch skills.

Mansioni

• Manage client relationships as the main day-to-day contact. Communicate, set expectations, obtain approvals and run meetings.
• Translate client objectives into briefs, content plans and timelines for creative, KOL and production teams.
• Oversee the social media team in planning and running client channels, ensuring calendars, copy and posting schedules are on time.
• Mentor and develop Junior Account Executives and Social Media Specialists with clear feedback.
• Prepare pitches, credentials and proposals and present to potential clients with the Account Director.
• Coordinate delivery with designers, copywriters, video editors and KOL managers to keep work on brief and on brand.
• Analyse campaign, page and audience data; prepare monthly reports with insights and recommendations.
• Identify opportunities to grow accounts with new campaigns, activations or paid media.

Conoscenze

Client relationships

Social media fluency

Highly organised

Data-driven

Mentor & develop

Confident presenter

Descrizione del lavoro

The Account Manager is the day-to-day owner of a portfolio of client accounts. This role is the main contact for clients, turns their objectives into clear plans and briefs, oversees the social media team that runs client channels, pitches to potential clients, and analyses and reports on performance.

We are looking for an Account Manager who is organised, client-confident, and social-media fluent, can lead and mentor a team, and makes clients feel looked after while making sure the work goes live on time and performs.

What You’ll Do:

• Manage Client Relationships: Be the main day-to-day contact for your assigned clients. Manage communications, expectations, approvals, and meetings professionally.
• Translate Briefs into Plans: Understand client objectives and turn them into clear briefs, content plans, and timelines for the creative, KOL, and production teams.
• Oversee the Social Media Team: Oversee the social media team in planning and running client social channels, making sure content calendars, copy, posting schedules, and community management are delivered on time and to standard.
• Mentor & Develop the Team: Guide, coach, and mentor Junior Account Executives and Social Media Specialists. Review their work, give clear feedback, and help them grow their client and social media skills.
• Prepare Decks & Pitch to Potential Clients: Prepare pitch decks, credentials, and proposals, and present them to potential clients together with the Account Director to win new business.
• Coordinate Delivery: Work with designers, copywriters, video editors, and KOL managers to make sure deliverables are on brief, on time, and on brand.
• Manage Scope, Budgets & Billing: Prepare quotations and proposals, track scope and costs, and support billing and invoicing with Finance.
• Analyse Data & Report: Analyse campaign, page, and audience data using platform insights and analytics tools. Prepare monthly reports with clear insights, and recommend improvements based on the data.
• Grow the Account: Spot opportunities to add value—new campaigns, KOL activations, paid media, or production—and share them with the Account Director.
• Stay Platform-Smart: Keep up with social media trends, platform updates, and new formats so client strategies stay fresh and relevant.
• Ad Hoc Support: Take on any other ad hoc tasks, projects, and responsibilities as assigned by the management from time to time.

Who You Are:

• A Client-First Communicator: You are confident, polite, and clear in writing and in meetings, and you manage expectations well.
• Social Media Fluent: You understand how content, algorithms, and audiences work across the major platforms.
• Highly Organised: You can juggle multiple clients, deadlines, and approvals without dropping the ball.
• Data-Curious: You can read platform insights and turn numbers into simple, useful recommendations.
• A Team Player & Mentor: You work well with creative and production teams, and you enjoy guiding junior team members with clear, respectful feedback.
• A Confident Presenter: You can build a strong deck and pitch ideas persuasively to clients and potential clients.