Account Manager

Rockwool; Klang City; On-site; MYR 90,000 - 150,000; Full time

Job summary

Jora Malaysia is seeking a seasoned Key Account Manager to manage and grow relationships with key clients in the Malaysian market. You will drive revenue growth, ensure customer satisfaction, and develop long-term strategic partnerships with important accounts.

Ideal candidates have 3–5 years in sales or account management, strong negotiation and communication skills, and the ability to influence stakeholders. Proficiency in CRM and Microsoft Office is required.

Qualifications

• Bachelor’s degree in business, marketing or related field.
• 3–5 years of sales or account management experience.
• Strong negotiation and communication skills.
• Ability to build long-term relationships and influence stakeholders.
• Analytical mindset with problem-solving skills.

Responsibilities

• Develop and maintain relationships with key clients to understand their business needs.
• Act as the main contact for assigned accounts.
• Identify opportunities to grow revenue through upselling, cross-selling, and new business development.
• Create and execute strategic account plans to achieve sales targets.
• Negotiate contracts, pricing, and terms with clients.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor market trends and customer feedback.
• Prepare reports on account performance and pipeline.
• Resolve client issues promptly to maintain satisfaction.
• Ensure compliance with policies and local regulations in Malaysia.

Skills

Negotiation

Communication

Interpersonal skills

Relationship building

Analytical mindset

Stakeholder management

Education

Bachelor’s degree in Business, Marketing, or a related field

Tools

CRM systems

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Key Account Manager is responsible for managing and growing relationships with the company’s important clients. This role focuses on driving revenue growth, ensuring customer satisfaction, and developing long-term strategic partnerships with key accounts in the Malaysian market.

Key Responsibilities

• Develop and maintain strong relationships with key clients to understand their business needs and objectives
• Act as the main point of contact for assigned accounts
• Identify opportunities to grow revenue through upselling, cross-selling, and new business development
• Create and execute strategic account plans to achieve sales targets
• Negotiate contracts, pricing, and commercial terms with clients
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery
• Monitor market trends, competitor activities, and customer feedback
• Prepare regular reports on account performance, sales forecasts, and pipeline
• Resolve client issues promptly to maintain high levels of customer satisfaction
• Ensure compliance with company policies and local regulations in Malaysia

Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 3–5 years of experience in sales, account management
• Strong negotiation, communication, and interpersonal skills
• Ability to build long-term relationships and influence stakeholders
• Analytical mindset with strong problem-solving skills
• Proficiency in CRM systems and Microsoft Office tools
• Fluent in English, proficiency in Bahasa Malaysia, Mandarin is an advantage