Cantonese Travel Support Specialist — 24/7 Shift

Atain; Subang Jaya; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Competitive Salary

Medical & Dental

Annual & Sick Leave

Career Training

Team Culture

Modern Office

EPF SOCSO

Corporate Discounts

Job summary

IGT Solutions in Shah Alam, Malaysia is hiring a Cantonese-speaking customer support representative to handle inbound and outbound calls and emails, providing travel and airline information with professionalism. You will respond to customer inquiries and complaints, log interactions, and support continuous improvement.

Fluency in Cantonese and English is required; 1 year of customer service experience is preferred.

Qualifications

• Fluent in Cantonese and English with good communication skills.
• Experience in customer service or call center preferred.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Handle inbound and outbound calls and emails, providing accurate information including travel and airline inquiries.
• Respond to customer inquiries and complaints professionally and empathetically.
• Identify customer needs and provide solutions or escalate complex issues to the relevant team.
• Maintain detailed records of customer interactions and follow up as required.
• Contribute to continuous improvement by providing feedback on processes and procedures.
• Participate in team meetings and training to enhance skills.

Skills

Cantonese & English communication

Customer service experience

Problem solving

Team collaboration

Adaptability

Education

SPM/UEC/O-Level or higher

Job description

IGT Solutions in Shah Alam, Malaysia is hiring a Cantonese-speaking customer support representative to handle inbound and outbound calls and emails, providing travel and airline information with professionalism. You will respond to customer inquiries and complaints, log interactions, and support continuous improvement.

Fluency in Cantonese and English is required; 1 year of customer service experience is preferred.