X86 systems - On site resident Field Technical Support & Tech Consulting

Hewlett Packard Enterprise; Ciudad de México; Hybrid; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

Hewlett Packard Enterprise Development LP in Mexico City is seeking an Onsite Field Technical Support & Tech Consulting specialist to support X86 servers at partner/customer offices. This full-time role requires hands-on hardware and software troubleshooting with a proactive service mindset.

You will collaborate with customers and internal teams to apply patches, firmware updates, and software upgrades, maintain inventories, and contribute to continual service improvement.

Qualifikationen

• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience supporting hardware and software for X86 servers in enterprise environments.
• Experience supporting OS Windows Server, Linux and Networking concepts.
• Excellent troubleshooting, communication, and customer service skills.
• Excellent communication skills in English.

Aufgaben

• Provide Level 1 technical support for incidents related to X86 servers for hardware and software.
• Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
• Apply patches, firmware updates, and coordinate software upgrades with customer change management processes.
• Collaborate in incidents follow up and documentation.
• Execute servers Add-on as requested and agreed with customer.
• Register and control systems hardware and software inventories, including licenses, users, etc.
• Apply continuous systems monitoring.
• Participate in customer review meetings and contribute to continuous service improvement initiatives.
• Work closely with internal and external teams, including engineering, product support, and account management.
• Share knowledge and best practices with peers and contribute to internal knowledge bases.

Jobbeschreibung

X86 systems - On site resident Field Technical Support & Tech ConsultingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.**Who We Are:**Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.**Job Description:****How you will make your mark:** • Provide Level 1 technical support for incidents related to X86 servers for hardware and software. • Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary. • Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes• Collaborate in incidents follow up and documentation• Execute servers Add-on as requested and agreed with customer • Register and control systems hardware and software inventories, including licenses, users, etc. •Apply continuous systems monitoring • Participate in customer review meetings and contribute to continuous service improvement initiatives. • Work closely with HPE internal and external teams, including engineering, product support, and account management. • Share knowledge and best practices with peers and contribute to internal knowledge bases.What you need to bring:**About You** • Bachelor's degree in Computer Science, Engineering, or related field. • 2+ years of experience supporting hardware and software for X86 servers in enterprise environments. A plus with knowledge of HPE Proliant systems • Experience supporting OS Windows server, Linux and Networking concepts• Excellent troubleshooting, communication, and customer service skills. • Excellent communication skills in English language. • Availability to work extended rotating shifts**Nice to have:**Familiarity with ITIL processes (Incident, Problem, Change Management). ITIL Foundation or higher HPE ProLiant Compute HPE Storage HPE Networking**Additional Skills:**Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}**Accessibility** HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.**What We Can Offer You:****Health & Wellbeing**We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.**Personal & Professional Development**We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.**Unconditional Inclusion**We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.**Let's Stay Connected:**Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.