Workforce Management (WFM) System Specialist

IAC Group; Guadalupe; Presencial; MXN 300,000 - 500,000; Jornada completa

Descripción de la vacante

A dynamic workforce management company in Mexico is seeking a Workforce Management (WFM) System Specialist. This role involves managing and optimizing time & attendance and workforce planning systems, ensuring compliance with labor laws, and facilitating integration with payroll and HR systems. The ideal candidate should have a degree in IT or Business, professional experience with WFM systems, and strong communication skills in both Spanish and English. Competitive salary and growth opportunities are offered.

Servicios

Competitive salary

Training & certification opportunities

Cross-functional collaboration

Formación

• Professional experience in workforce management systems (time & attendance, shift planning).
• Solid understanding of Mexican & USA labor laws.
• Strong technical skills in system configuration and interface handling.

Responsabilidades

• Administer and maintain workforce management systems.
• Ensure compliance with labor laws and monitor attendance data.
• Analyze workforce data to optimize planning and staffing.

Conocimientos

System configuration

Reporting

Analytical mindset

Communication skills in Spanish

Communication skills in English

Educación

Degree in IT, Business Administration, or HR Management

Herramientas

WFM tools (e.g., ADP, SAP HCM)

ISGUS ZEUS

Kronos

Descripción del empleo

The IAC Group is a dynamic, high energy environment, so we are naturally looking for an associate who is a relationship builder, an excellent analytical thinker, intuitive to business needs, and someone who can communicate effectively in challenging situations by creating scenarios. in which everyone wins.

We are looking for passionate and talented people who want to build a successful career as: Workforce Management (WFM) System Specialist

Position Overview

We are seeking a Workforce Management (WFM) System Specialist to manage, optimize, and support our time & attendance and workforce planning systems. This role ensures accurate data capture, compliance with Mexican & USA labor law, and efficient integration with payroll, HR, and ERP systems. The ideal candidate will have strong technical knowledge of WFM software, excellent analytical skills, and hands‑on experience in manufacturing environments with shift operations.

Key Responsibilities

System Administration & Support

• Administer and maintain workforce management systems (e.g., ISGUS ZEUS, ATOSS, ZMI, or similar).
• Configure system rules (working hours, shifts, overtime, collective agreements, union contracts).
• Manage user access, permissions, and system security.
• Provide 1st and 2nd level support to HR, managers, and employees.

Data Accuracy & Compliance

• Ensure compliance with Mexican labor law, EU working time regulations, and company policies.
• Monitor time & attendance data to ensure accuracy (absences, overtime, holiday entitlements).
• Generate reports for HR, payroll, and management.

Process Optimization

• Analyze workforce data to identify trends and optimize shift planning and staffing.
• Collaborate with HR and Operations to improve workflows.
• Drive automation and digitalization in time recording and workforce management processes.

Integration & Projects

• Coordinate interfaces between WFM system and payroll/ERP (e.g., SAP, DATEV, Kronos).
• Support system upgrades, migrations, and new module implementations.
• Lead or support WFM-related projects (new terminal rollouts, mobile apps, access control integration).

Training & Communication

• Train HR, managers, and employees in WFM processes and system use.
• Act as a subject matter expert (SME) for workforce management solutions.

Qualifications

• Degree in IT, Business Administration, HR Management, or related field.
• Professional experience in workforce management systems (time & attendance, shift planning).
• Solid understanding of Mexican & USA laws (LFT, IMSS, Colective Contracts).
• Experience with WFM tools such as ADP, SAP HCM, or similar.
• Strong technical skills: system configuration, interface handling, reporting.
• Analytical mindset with problem‑solving skills.
• Excellent communication skills in Spanish and English.

Nice‑to‑Have Skills

• Experience in manufacturing or production environments.
• Knowledge of GDPR compliance in HR systems.
• Project management experience (e.g., system rollout, digitalization initiatives).
• Familiarity with access control and production data collection systems (PDC/BDE).

What We Offer

• Opportunity to shape digital workforce management in a manufacturing company.
• Cross‑functional collaboration with HR, IT, and Operations.
• Training & certification opportunities in leading WFM solutions.
• Competitive salary, benefits, and a role with real impact on operational efficiency.