Vp Transformation

Metlife; Xico; Presencial; MXN 80,000 - 110,000; Jornada completa

Descripción de la vacante

A global insurance leader is seeking a talented professional to drive business transformation in Mexico. This key role involves supervising strategic planning and service transformation initiatives. The ideal candidate will have over 3 years of experience in bank assurance, strong project management skills, and possess a bachelor's degree in a relevant field. Proficiency in both Spanish and English is essential for effective communication across diverse teams. This position ensures a focused customer-centric approach to enhance services while driving growth.

Formación

• Strong record of driving business transformation.
• At least 3 years of experience in Bank assurance.
• Solid knowledge of accident and health product (A&H).

Responsabilidades

• Supervise development and execution of strategic planning processes.
• Lead implementation of service transformation and digital unit.
• Drive a data strategy for simplifying and differentiating growth.

Conocimientos

Business transformation leadership

Project management

Data management

Customer centricity

Fluent in Spanish and English

Educación

Bachelor's degree in business administration, finance, economics or similar

Master's degree or advanced degree preferred

Descripción del empleo

We are experts and recognized worldwide as leaders in insurance.

We have more than 150 years of experience delivering the best in life insurance, annuities, and benefit programs to more than 90 million clients, in 50 countries around the world.

In México, we are the #1 People Insurance Company in the Country, with more than 10 million clients._

Location: Mexico

Role Description

This role is responsible for the execution of the strategic priority "Transform the business" and will lead 3 key areas to achieve it : Strategy, Service Transformation and Data Management.

Strategy works proactively to develop and deploy highly segmented initiatives for all lines of business, ensuring coordination and alignment with transformational efforts, business goals and long-tern strategies.

The area is responsible for executing the strategic portfolio, including within its scope the service transformation , optimizing, and improving service processes to offer a better customer experience and increase efficiency and profitability of the organization.

Accelerate the journey to exceptional associate, customer, and sales force experiences; through simplification, automation and digitization; based on E2E process reengineering a modern, scalable technological platform and new service culture.

This role will be a key stakeholder for Country Manager that will be accountable for the decisions related to growth, initiatives and transformation for Mexico LOBs leveraging Data Management, efficienting and standardizing tools and technology, and the corresponding policies, practices, and processes, to manage MetLife data as a corporate asset and to accelerate value creation for MetLife business and supporting effective decision-making based on accurate, high-quality information.

Key Responsibilities

Supervise the development and implementation of MetLife Mexico strategic planning process, including the project management capabilities to deliver the business transformation projects

Supervise and be final accountable for the implementation of the Service transformation and Digital unit.

Leverage extensive business acumen and technical knowledge to drive a data strategy that connects Mexico strategy with technological solutions / services, aiming at simplification, focus and differentiation, to reduce operational and technological complexity and drive growth a differentiation in our key markets.

Overall Business Experience

• Strong record of success in leading business transformation
• At least 3 years of experience in Bank assurance
• Solid knowledge of accident and health product (A&H)

Educational Background

• Bachelor ´s degree in business administration, finance, economics or similar.
• Master ´s degree or advanced degree preferred.

Business Knowledge / Technical Skills

• Strong project management skills
• Solid accomplishments record, able to lead and perform effectively in a highly competitive environment
• Trustable leader for both Country Manager and LATAM Region leadership
• Specific experience in Strategic & Transformational projects
• Strong business acumen (insurance business).
• High knowledge in technology for the incorporation of business transformation, including data management and service transformation
• Directs the collection of data and completion of very complex analyses.

Professional Skills and Leadership Competencies

• Motivates People - Gains people commitment to achieve business objectives through clear communication of the company's vision and flexing leadership styles to inspire high performance.
• Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
• Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
• Drives Results :
• Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Languages

• Fluent in Spanish and English

Travel Requirements : %

• At MetLife we are committed to fostering diversity among employees, through non-discriminatory treatment based on race, gender expression / identity, sexual orientation, religion, age, nationality, marital status, disabilities, physical or economic condition, HIV and pregnancy testing are not done as a requirement for entry, permanence or promotion and there are equal job opportunities.