Visual Communications Specialist/Customer Service Representative

FASTSIGNS #371601; Victoria de Durango; Presencial; MXN 547,000 - 822,000; Jornada completa

Descripción de la vacante

A leading sign and visual graphics provider in Durango is seeking a Visual Communications Specialist/Customer Service Representative. This role involves managing customer interactions across various platforms and executing sales strategies to enhance customer satisfaction and revenue. Candidates should have strong organizational, communication, and sales skills. The position offers a vibrant work environment with opportunities for growth and development.

Formación

• Proven ability to sell consultatively and understand customer business.
• Must have experience in customer service and managing relationships.
• Strong organizational skills to maintain records and follow procedures.

Responsabilidades

• Serve as the first contact for customers via various channels.
• Develop and implement a sales plan with management.
• Maintain a database of leads and follow up on them.
• Execute marketing functions and assist in customer satisfaction.

Conocimientos

Sales abilities

Customer service skills

Communication skills

Marketing knowledge

Descripción del empleo

Visual Communications Specialist/Customer Service Representative

Responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center’s management and support teams for the achievement of customer satisfaction and revenue generation, in line with company vision and values.

Responsibilities

1. Serve as the first point of contact for walk-in, email, E-commerce, and telephone customers.
2. Develop annual sales plan with Franchise Partner or Center Manager, detailing activities to follow during the fiscal year.
3. Demonstrate the ability to carry on a business conversation with customers and decision-makers.
4. Sell consultatively and make recommendations to prospects and clients using various products and the FASTSIGNS Selling Solution System.
5. Identify sales prospects and contact these using a “drill down” and “share of wallet” concept.
6. Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail, and email.
7. Follow up on new leads and referrals resulting from telephone, marketing, and email activity.
8. Develop a complete understanding of pricing and proposal models.
9. Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
10. Communicate with customers on order status and changes to the production schedule.
11. Execute a variety of marketing functions: In-center database mailings based on targeted POS lists, thank you cards 5–7 days after order is picked up, implement a call‑mail‑call program, distribute press releases regarding center activities, execute FASTMAIL campaigns, etc.
12. Maintain an attractive retail environment (clean, organized, and functional).
13. Support center franchise partner or center manager as needed with reports, close‑out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
14. Prepare status reports, including activity, closings, follow‑up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings.
15. Assist in the implementation of company marketing plans as needed.
16. Perform market research, competitive shops, and customer surveys.
17. Identify and resolve customer satisfaction issues.
18. Establish and maintain effective team relationships with all support departments.
19. Adhere to all company policies, procedures, and business ethics codes.
20. Contact customers within 3–5 days of order pick‑up/delivery to confirm customer satisfaction.
21. Participate in and practice the FASTSIGNS sales mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center. Serve as a backup for answering the phone if the franchise partner, manager, and sales/service employees are busy assisting other customers. Assist at the front counter as needed. Understand the sales process enough to consult with customers to determine project needs and solutions.

Additional Responsibilities

1. Participate in marketing events such as open house(s) and telemarketing programs.
2. Assist in the collection of account receivables.
3. Coordinate shipping schedules and delivery of merchandise and services.

Working Conditions

Working conditions are normal for an office and a light manufacturing environment. Report to franchise partner or center manager.

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.