Vacation Advisor - Reservations Sales/Activations - Work From Home (Mexico City Area)

MVC Mexico Call Center; Ciudad de México; A distancia; MXN 240.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Future work from home opportunities

Descripción de la vacante

Marriott Vacations Worldwide's call center in Mexico City seeks a proactive Vacation Advisor to drive vacation ownership preview package sales by phone. You will answer inquiries about destinations and resort services while checking availability and offering alternatives.

Responsibilities include promoting upgrades, identifying eligible buyers, and guiding prospects through the sales process with professional, confident communication.

Formación

• Strong verbal communication and listening skills.
• Ability to explain complex vacation ownership concepts clearly.
• Experience in a call center or tele-sales environment preferred.

Responsabilidades

• Introduce and promote Marriott Vacations Worldwide brands to reserve dates for vacation ownership previews over the phone.
• Answer questions about destinations, resort facilities and services.
• Check availability and provide date alternatives when needed.
• Promote upgrades and extra nights to drive revenue.
• Verify eligibility for preview packages and guide customers through the sales process.
• Overcome objections with a polite, enthusiastic demeanor.

Conocimientos

Phone sales

Customer service

Communication

Objection handling

Descripción del empleo

Train in office with future work from home opportunities possible!Job SummaryIntroduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone.Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.Vacation Advisors leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package.Confidently ask the potential owner to reserve dates for the package.Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.Vacation Advisors must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.Speak with others using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.Comply with quality assurance expectations and standards.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.#imvwcala#callcenterMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.