Trilingual Customer Service Representative Spanish - English - Portuguese (Remote)

TeleTech Holdings, Inc.; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customer service leader is seeking a Trilingual Customer Service Representative fluent in Spanish, English, and Portuguese to assist customers remotely. In this role, you will resolve customer issues and conduct research while providing an exceptional experience. The ideal candidate must possess technical support knowledge and be able to multitask efficiently, while maintaining a supportive and inclusive workplace culture. Opportunities for career growth and performance bonuses are available.

Servicios

Competitive performance bonus opportunities

Support for career and professional development

Inclusive culture and community engagement

Formación

• Must be available to work weekends and evenings.
• Ability to navigate through several web applications simultaneously.

Responsabilidades

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.

Conocimientos

Advanced Portuguese

Advanced English

Advanced Spanish

Technical support knowledge

Multitasking

Microsoft Windows competency

Descripción del empleo

Trilingual Customer Service Representative – Spanish-English-Portuguese

Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico

Bringing smiles is what we do at TTEC… for you and the customer. As a Trilingual Customer Service Representative –Spanish-English-Portuguese working remote, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Advanced Portuguese, English and Spanish written and spoken
• Technical support knowledge
• Must be available to work weekends and evenings
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows
• Remote position

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.