Travel Customer Service Representative (Remote)

Manatal; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A remote travel agency is looking for a Travel Customer Service Representative to aid customers through their travel experiences. The role requires excellent communication, customer service experience, and attention to detail. You will assist with bookings, manage client inquiries, and follow up to ensure customer satisfaction. The position offers a 100% remote work environment and opportunities for professional growth. Join a supportive team in enhancing travel experiences and enjoy access to industry perks and discounts.

Servicios

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing training

Formación

• Proven experience in customer service roles, preferably in travel or hospitality.
• Ability to communicate effectively with clients through various channels.
• Strong attention to detail in managing bookings and inquiries.

Responsabilidades

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and requests.
• Provide accurate information regarding destinations and travel requirements.
• Confirm itineraries and ensure client satisfaction throughout the travel journey.
• Follow up with clients to enhance their travel experience.

Conocimientos

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills and attention to detail

Comfortable using technology

Proactive management of client requests

Interest in travel

Descripción del empleo

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.