Travel Customer Service Representative

Prestige Travel Agency by Mich; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel agency is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey. In this role, you will respond to inquiries, assist with bookings, and ensure a high-quality experience for travelers. Ideal candidates are detail-oriented, service-driven, and have a passion for travel. This position offers a 100% remote work environment, professional growth opportunities, and access to travel perks, making it an excellent fit for dedicated individuals looking to thrive in a supportive team culture.

Servicios

100% remote work environment

Opportunities for professional growth

Access to travel perks

Ongoing training and development

Formación

• Experience in customer service, preferably in travel or hospitality.
• Detail-oriented and service-driven qualities.
• Ability to handle multiple client requests efficiently.

Responsabilidades

• Respond promptly to client inquiries through various channels.
• Assist with travel bookings and modifications.
• Provide accurate information on travel requirements.

Conocimientos

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Proactive

Interest in travel

Descripción del empleo

Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.