Training Materials Coordinator

Dc Global Talent Inc.; Tepic; Presencial; MXN 912,000 - 1,278,000; Jornada completa

Descripción de la vacante

A luxury hospitality firm in Tepic, Mexico, is seeking a Learning & Development Manager to enhance guest service excellence through strategic training programs. The role requires at least 5 years in Learning & Development within luxury settings, strong leadership, and proficiency in Spanish. The manager will design innovative training aligned with business goals and oversee the impact of these programs. The position also involves collaborating with department heads and managing an annual training budget to uphold the highest operational standards.

Formación

• 5+ years' experience in Learning & Development within luxury hospitality.
• At least 3 years in a leadership role, preferably in a resort.
• Proven success in developing soft-skills and service training programs.

Responsabilidades

• Design and evaluate innovative training programs for guest service.
• Manage the training budget and align learning with business objectives.
• Oversee and support luxury service certifications and compliance.

Conocimientos

Project management

Stakeholder engagement

Spanish language proficiency

Educación

Bachelor's degree in Hospitality Management or related field

Master's degree preferred

Herramientas

Learning Management Systems (LMS)

Digital learning tools

Descripción del empleo

Learning & Development Manager Department : Learning & Development Reports To : Director of Human Resources and Resort General Manager (with a dotted line to VP of Learning & Organizational Development) Assistant Manager, Learning & Development; L&D Coordinator The Learning & Development Manager plays a strategic role in cultivating a culture of excellence and continuous growth within an ultra-luxury hospitality environment.

This position is responsible for designing, delivering, and evaluating innovative training programs that uphold the highest standards of guest service and operational performance.

Working closely with senior leadership and department heads, this role ensures that every team member — from new hires to senior management — embodies the brand's service philosophy, cultural values, and commitment to creating exceptional guest experiences.

Design and deliver customized training programs reflecting the highest standards of ultra-luxury hospitality, focusing on emotional intelligence, service etiquette, cultural awareness, and leadership development.

Conduct detailed learning needs analyses in collaboration with department heads to align the L&D strategy with business objectives and guest satisfaction metrics.

Manage the annual training budget, planning process, and reporting in accordance with company policies and quality standards.

Evaluate training effectiveness using Kirkpatrick's Four Levels of Evaluation, continuously refining programs based on measurable outcomes.

Develop and facilitate engaging onboarding programs that immerse new colleagues in the brand's culture and service values.

Partner with Human Resources and department leaders to support talent management, succession planning, and performance improvement.

Oversee Learning Management Systems (LMS), digital learning platforms, and compliance tracking.

Coordinate luxury service certifications, including Forbes Five-Star and Leading Quality Assurance (LQA) standards.

Collaborate with internal and external training partners, consultants, and vendors to deliver impactful learning solutions.

Drive and support brand-wide training programs, ensuring alignment with corporate learning frameworks.

Design and implement property-specific training to meet departmental and operational needs.

Manage trainer networks, ensuring consistency, engagement, and effectiveness in training delivery.

Oversee graduate programs, internships, and high-performer development initiatives.

Stay current with global learning trends, technology, and best practices in hospitality development.

Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field (Master's degree preferred).

Minimum 5 years' experience in Learning & Development within luxury or ultra-luxury hospitality.

At least 3 years in a leadership capacity, preferably at a resort or international hospitality brand.

Proven success in designing and facilitating soft-skills, service, and leadership training programs.

Deep understanding of Forbes standards, LQA requirements, and global service expectations.

Strong project management and stakeholder engagement abilities.

Proficiency in Learning Management Systems (LMS) and digital learning tools.

Ability to balance strategic planning with hands-on execution in a fast-paced environment.

Spanish language proficiency is a MUST.