Training Admin Assistant

Roman Health Pharmacy LLC; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare organization in Mérida seeks a Training Admin Assistant to support live virtual caregiver training sessions. The ideal candidate will manage participants, troubleshoot technical issues, and assist instructors, ensuring a smooth and engaging learning environment. This role requires strong organizational skills, technical proficiency with Microsoft 365, and at least one year of administrative experience. Join a mission-driven team contributing to caregiver success in a structured and professional setting.

Formación

• High school diploma required; Associate degree related to home care or healthcare is preferred.
• At least 1 year of experience as an admin assistant or in a related role.
• High level of technical proficiency with Microsoft 365 is mandatory.

Responsabilidades

• Moderate live, virtual caregiver training sessions via Zoom and Microsoft Teams.
• Manage meeting waiting rooms and participant admittance.
• Troubleshoot connectivity and technical issues during live sessions.
• Monitor Q&A and chat to support instructors and participants.
• Launch polls and manage breakout rooms during training.
• Assist instructors with screen sharing and session flow.
• Answer basic logistical questions for caregivers.

Conocimientos

Technical proficiency with Microsoft 365

Organizational skills

Clear communication skills

Problem-solving ability

Educación

High school diploma

Associate degree in healthcare or home care

Herramientas

Zoom

Microsoft Teams

Descripción del empleo

Overview

Training Admin Assistant

Location: Mérida, Mexico | Work Modality: On-site | Openings: 1

Schedule: Monday to Friday | 8:00 AM – 5:00 PM PST

The Training Admin Assistant supports the successful delivery of live, virtual caregiver training sessions. This role is ideal for a highly organized, tech-savvy individual who is comfortable working behind the scenes to ensure virtual trainings run smoothly, professionally, and without interruptions. The Training Admin Assistant will work closely with instructors and caregivers, helping maintain an engaging, inclusive, and well-structured virtual learning environment.

Responsibilities

• Live Moderation: Moderate live, virtual caregiver training sessions via Zoom and Microsoft Teams.
• Participant Management: Manage meeting waiting rooms and participant admittance.
• Technical Support: Troubleshoot connectivity and technical issues in real time during live sessions.
• Engagement Support: Monitor Q&A and chat to support instructors and participants.
• Interactive Tools: Launch polls, manage breakout rooms, and support other interactive activities during training.
• Classroom Standards: Reinforce virtual classroom expectations to maintain a respectful, inclusive, and distraction-free learning environment.
• Instructional Support: Assist instructors with screen sharing and overall session flow.
• Caregiver Assistance: Provide support to caregivers by answering basic logistical questions and escalating concerns when needed.
• Administrative Tasks: Assist with pre- and post-training tasks, including session recordings, attendance tracking, and training documentation/logs.

Qualifications

• Education: High school diploma required; Associate degree, especially related to home care or healthcare, is a strong plus.
• Experience: At least 1 year of experience as an admin assistant or related role.
• Technical Proficiency: High level of technical proficiency with Microsoft 365 (mandatory).
• Platform Knowledge: Familiarity with virtual meeting platforms such as Zoom and Microsoft Teams.
• Organization: Strong organizational skills and attention to detail.
• Communication: Clear verbal and written communication skills.
• Problem Solving: Ability to multitask and remain calm while resolving technical issues in real time.
• Professionalism: Professional demeanor and ability to enforce virtual classroom standards respectfully.

Preferred Skills

• Previous experience supporting virtual trainings, webinars, or online classrooms.
• Exposure to home care, healthcare, or caregiver training environments.
• Strong customer-service mindset with the ability to support diverse learners.

This role offers the opportunity to contribute directly to caregiver success and training quality while working in a structured, professional, and mission-driven environment.