Trainer - Learning & Development

Percepta LLC; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global services company in Mexico City seeks a Learning and Development Trainer to guide new hires in a supportive training environment. The role emphasizes mentoring and engaging trainees to ensure they acquire necessary skills for their roles. Ideal candidates should have a high school diploma and experience in training or call center roles. This position offers growth opportunities, a supportive culture, and benefits including tuition reimbursement and performance bonuses.

Servicios

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Formación

• Minimum of 6 months in training, adult learning, or call center experience.
• Ability to nurture an inclusive learning environment.
• Engage trainees effectively in their learning process.

Responsabilidades

• Inspire and motivate learners.
• Mentor and coach new hires.
• Deliver high-quality training on client products.

Conocimientos

Training and adult learning

Team building

Mentoring

Engagement support

Educación

High school diploma or equivalent

Descripción del empleo

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on-site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.

You’ll report to the Learning & Development Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.

During a Typical Day, You’ll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring to the Role

• High school diploma or equivalent
• 6 months or more in training and adult learning or call center experience
• Team building and nurturing an inclusive learning environment
• Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education, and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Equal Employment Opportunity

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.