Técnico(a) de Soporte Sr.

Jabil; Región Centro; Presencial; MXN 290.000 - 424.000; Jornada completa

Descripción de la vacante

Jabil Mexico is seeking a skilled technician to support test processes on the production floor. You will provide input for colleague performance appraisals, assist Test Engineers in commissioning new equipment, and offer technical guidance to other technicians.

You will also maintain line support for test operations, ensure timely machine down responses, coordinate spare parts, and perform preventative maintenance to keep equipment in top condition while minimizing impact on production schedules.

Formación

• Ability to present information to groups of managers, clients, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a PC including Windows OS and related software.

Responsabilidades

• Provides input for colleague’s performance appraisals.
• Assists Test Engineers when commissioning new test equipment.
• Provides technical assistance to other technicians on the same shift.
• Provides line support to manufacturing for all test processes.
• Ensures “machine down” calls are responded to in a timely manner.
• Liaises with manufacturing to determine repair priorities.
• Ensures adequate spares are available for all allocated equipment.
• Ensures Preventative Maintenance is carried out at specified intervals on all allocated equipment.
• Liaises with manufacturing to ensure Preventative Maintenance does not impact production schedule.
• Escalates to Test Engineers any unresolved/ongoing issues.
• Instructs operators on safe/effective use of test equipment.
• Provides daily report of all line issues.
• Provides weekly/quarterly downtime reports for allocated equipment.
• Sources spares from the most cost effective supplier.

Conocimientos

Communication skills

Problem solving

PC skills

Attention to detail

Reading/writing

Herramientas

Windows OS

Jabil software

Descripción del empleo

• Provides input for colleague’s performance appraisals


• Assists Test Engineers when commissioning new test equipment.


• Provides technical assistance to other technicians on the same shift.


• Provides line support to manufacturing for all test processes.


• Ensures “machine down” calls are responded to in a timely manner.


• Liaises with manufacturing to determine repair priorities.


• Ensures adequate spares are available for all allocated equipment.


• Ensures Preventative Maintenance is carried out at specified intervals on all allocated equipment.


• Liaises with manufacturing to ensure Preventative Maintenance does not impact production schedule.


• Escalates to Test Engineers any unresolved/ongoing issues.


• Instructs operators on safe/effective use of test equipment.


• Provides daily report of all line issues.


• Provides weekly/quarterly downtime reports for allocated equipment.


• Sources spares from the most cost effective supplier.


• May perform other duties and responsibilities as assigned.

Job Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides input for colleague’s performance appraisals


• Assists Test Engineers when commissioning new test equipment.


• Provides technical assistance to other technicians on the same shift.


• Provides line support to manufacturing for all test processes.


• Ensures “machine down” calls are responded to in a timely manner.


• Liaises with manufacturing to determine repair priorities.


• Ensures adequate spares are available for all allocated equipment.


• Ensures Preventative Maintenance is carried out at specified intervals on all allocated equipment.


• Liaises with manufacturing to ensure Preventative Maintenance does not impact production schedule.


• Escalates to Test Engineers any unresolved/ongoing issues.


• Instructs operators on safe/effective use of test equipment.


• Provides daily report of all line issues.


• Provides weekly/quarterly downtime reports for allocated equipment.


• Sources spares from the most cost effective supplier.


• May perform other duties and responsibilities as assigned.

Job Qualifications

KNOWLEDGE REQUIREMENTS

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Ability to define problems, collect data, establish facts, and draw valid conclusions.


• Ability to operate a personal computer including using a Windows based operating system and related software.


• Advanced PC skills, including training and knowledge of Jabil’s software packages.


• Ability to write simple correspondence. Read and understand visual aid.


• Ability to apply common sense understanding to carry out simple one- or two-step instructions.


• Ability to deal with standardized situations with only occasional or no variables.


• Ability to read and comprehend simple instructions, short correspondence, and memos.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Ability to compute rate, ratio, and percent and to draw and interpret graphs.