Technology Analyst

Infosys; Saltillo; Presencial; MXN 557,000 - 837,000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios digitales busca un Analista Técnico en Redes e Infraestructura en Saltillo. Como analista, serás responsable del soporte de infraestructura de redes y coordinación con equipos locales y remotos. Se requiere un título en informática y al menos 5 años de experiencia en el campo, junto con habilidades en resolución de problemas y comunicación.

Formación

• Experiencia de 5+ años en Infraestructura de Red.
• Fuertes habilidades en resolución de problemas y análisis.
• Experiencia en entornos LAN/WLAN.

Responsabilidades

• Contacto para resolver problemas técnicos críticos.
• Coordinación con el equipo técnico remoto.
• Instalación física y configuración inicial de equipos de red.

Conocimientos

Resolución de problemas

Comunicación

Colaboración

Educación

Licenciatura en informática o campo relacionado

Herramientas

Service Now

Descripción del empleo

Job Description

Analista técnico en Redes e Infraestructura | Technology Analyst Network Infrastructure Support
Location: Saltillo, Coahuila
Daily attendance at client location in Saltillo.
Not open for Remote.
2 schedules to cover:
Monday to Friday 6am to 2pm and 2pm to 10pm (rotation)
Sat 6am to 2 pm (twice per month)

As a Technology Analyst in Network Infrastructure support, you will be responsible for supporting onsite the enterprise network infrastructure. You will work with a team of engineers to deliver high-quality, scalable, and maintainable support service solutions
Mandatory:

• Bachelor’s degree in computer science or related field
• 5+ years of experience in Network Infrastructure
• Strong proficiency in Network Infrastructure troubleshooting
• Experience troubleshooting issues in LAN/WLAN environments
• Experience with Monitoring and ITSM tools
• Experience performing IMACD
• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills

Nice to Have:

• Experience with Service Now or any other ITSM tool
• Understanding of Cisco DNA
• A proactive and results-oriented mindset
• Ability to work independently and as part of a team
• A strong work ethic
• Strong network infrastructure troubleshooting skills

Key Responsibilities:

• Onsite contact for resolving critical technical issues during crisis situations

• Coordinate with remote technical team and users for any service request, incidents, technical requirements

• Physical installation and initial setup of network and security equipment,

• Escort third party suppliers inside customer’s location and coordinate support tasks
• Implement preventive and corrective measures for Infrastructure incidents.
• Collaborate with other team members to ensure timely delivery of projects
• Engaging problem management process for root cause determination & permanent corrective action.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Country

Mexico

State / Region / Province

Coahuila

Work Location

Saltillo, TN

Interest Group

Infy Mexico

Domain

Automotive

Skillset

Domain|Network|Data networking network management

Company

Infosys Mexico

Role Designation

834ATECHAL Technology Analyst