Technical Support Specialist

HQ Platinum; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading industrial accessories distributor in Monterrey seeks a Technical Product Support Specialist. The role involves providing technical support, conducting training, and conducting field visits with sales teams. Ideal candidates have a Bachelor’s degree in engineering, 1-2 years of experience, and proficiency in Microsoft Office as well as advanced English. This on-site role offers a monthly salary of MXN $25,000 and various benefits.

Servicios

Law benefits (IMSS, vacation, bonus)

Grocery vouchers

Private medical insurance (after 3 months)

Gym membership support

Formación

• 1–2 years in technical support or engineering roles.
• Valid U.S. Visa and Passport; availability to travel.
• Detail-oriented, proactive, excellent communication skills.

Responsabilidades

• Provide product specifications, limitations, and recommendations.
• Lead monthly training workshops and coordinate logistics.
• Conduct regional field visits with sales teams.

Conocimientos

Technical drawing/specifications understanding

Microsoft Office

ERP system knowledge

Advanced English

Educación

Bachelor’s Degree in Industrial, Mechanical, or Mechatronics Engineering

Descripción del empleo

Location: Monterrey, N.L.

Industry: Industrial accessories distributor (fluid transport hoses)

Work Schedule: Monday to Friday, 8:00 a.m. – 6:00 p.m.

Mode: On-site

Position Objective

Provide technical product support and deliver training to sales teams, distributors, and customers, ensuring technical excellence and strong customer relationships across the network.

Key Responsibilities

Technical Product Support

• Provide product specifications, limitations, and recommendations to sales and distributors.
• Support pre‑sales and post‑sales activities via phone, email, and field visits.
• Assist customer service with basic technical inquiries.

Training & Development

• Lead monthly training workshops (Monterrey & Mexico City).
• Coordinate event logistics (scheduling, registration, travel, accommodation, certificates).
• Conduct monthly virtual trainings for distributors.
• Develop presentations and materials tailored to each session.

Field Support

• Conduct regional field visits with sales teams.
• Deliver on‑site technical training for distributors and users.
• Identify business opportunities during customer visits.

Candidate Profile

• Education: Bachelor’s Degree in Industrial, Mechanical, or Mechatronics Engineering.
• Experience: 1–2 years in technical support or engineering roles.
• Technical Skills:
  • ERP system knowledge (desirable)
  • Microsoft Office (100%)
  • Understanding of technical drawings/specifications
• Languages: Advanced English (required)
• Other Requirements: Valid U.S. Visa and Passport; availability to travel.
• Soft Skills: Detail‑oriented, proactive, excellent communication, organizational skills, and ease for public speaking.

Compensation And Benefits

• Monthly Salary: MXN $25,000 gross
• Payment: Biweekly
• Benefits:
  • Law benefits (IMSS, vacation, bonus)
  • Grocery vouchers
  • Private medical insurance (after 3 months)
  • Gym membership support