Technical Support Specialist

Recooty; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading PVC window and door manufacturer is seeking a Technical Support Specialist in Mexico City. The role involves teaching, supervising, and providing technical support to ensure high-quality standards in manufacturing processes. Candidates should hold a Bachelor's degree in Mechanical Engineering or a related field and have at least 5 years of relevant experience. Proficiency in Microsoft Office is desirable. The position offers opportunities to train customers and oversee the installation of products.

Formación

• Minimum of 5 years of experience in manufacturing PVC systems.
• Experience in a production or plant environment.
• Ability to train and support customers effectively.

Responsabilidades

• Teach and supervise the manufacturing processes of PVC windows and doors.
• Train network manufacturers on assembly techniques.
• Provide technical support to customers.
• Supervise installation and assembly processes.

Conocimientos

Training ability

Technical support

Supervision

Communication

Educación

Bachelor's degree in Mechanical Engineering or related field

Herramientas

Microsoft Office

Descripción del empleo

Technical Support Specialist Mexico

To teach, control and supervise the processes of our customers so that they manufacture and install Deceuninck PVC windows and doors with high quality standards.

Responsabilities:

• Manufacture and install windows for fairs and showrooms.
• Train the manufacturers of the network in the correct way to assemble windows with Deceuninck products, following the technical manuals.
• Be a back up and technical support for internal and external customers.
• Supervise the complete process of installation and assembly of doors and windows.
• Supervise the installation process from the design of windows to the delivery to the final customer.
• Advise the fabricator network on the correct specification of projects.
• Train customers on RA Workshop software.
• Follow all requirements related to BASC management systems that impact the process.
• Other duties as assigned that are within the scope of the position.
• Suspend activities in case of imminent risk.

Requirements:

• Bachelor's degree, Mechanical Engineer, Industrial Designer or careers related to the production and manufacturing area.
• Minimum of 5 years in areas related to the manufacture of PVC systems in production or plant.
• Desirable to use Microsoft Office tools.