Technical Support Analyst

Capgemini; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de servicios de tecnología en Aguascalientes busca un profesional para proporcionar soporte técnico básico. Las responsabilidades incluyen manejar solicitudes, diagnosticar problemas de hardware y gestionar accesos. Se requiere conocimiento básico de Windows y macOS, experiencia en herramientas de ticketing y habilidades en inglés técnico. Ofrecemos un ambiente de trabajo colaborativo y un paquete competitivo de compensación y beneficios.

Servicios

Paquete de compensación competitivo

Ambiente de trabajo colaborativo

Formación

• Conocimientos básicos de sistemas operativos (Windows y macOS).
• Experiencia usando herramientas de ticketing.
• Capacidad para gestionar accesos y contraseñas.

Responsabilidades

• Manejar y registrar solicitudes utilizando un sistema de tickets.
• Diagnosticar problemas básicos de hardware.
• Proporcionar soporte para software de oficina.
• Escalar incidentes complejos a niveles superiores.

Conocimientos

Conocimientos básicos de sistemas operativos Windows y macOS

Familiaridad con redes LAN/Wi-Fi

Experiencia con herramientas de ticketing

Conocimiento de Active Directory

Inglés técnico y conversacional

Herramientas

ServiceNow

Microsoft 365

Teams

LogMeIn

Descripción del empleo

Descripción larga

Location: Aguascalientes, Mx.

Industry - Sector: Financial Services – Banking

What you’ll do

• Handle and log requests and incidents using a ticketing system (e.g., ServiceNow, Genesys).
• Diagnose and resolve basic hardware issues (PCs, laptops, printers, peripherals).
• Provide support for office software (Microsoft 365, browsers, antivirus, etc.).
• Manage access and passwords (Active Directory, corporate email).
• Escalate complex incidents to higher support levels.
• Document solutions and technical procedures.

What You’ll Bring

• Basic knowledge of Windows and macOS operating systems.
• Familiarity with LAN/Wi‑Fi networks and connectivity concepts.
• Experience using ticketing and documentation tools.
• Knowledge of Active Directory and user management.
• Experience with collaboration tools (Teams, LogMeIn) is a plus.
• Technical and conversational English (for documentation and direct communication with users).

Soft Skills

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence on more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU‑nique experience through our recruitment process and on‑boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands‑on, planning for your growth, both horizontally and vertically.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.