Technical Support Agent 2 Hybrid

Datamark, Inc.; Chihuahua; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology solutions provider in Chihuahua is seeking a dedicated Technical Support Agent. In this role, you will troubleshoot software and hardware issues, guide users through solutions, and document processes. Ideal candidates possess an Associate's degree in Computer Science, a minimum of two years of programming experience, and strong analytical skills. This position offers a collaborative work environment and the opportunity to assist clients effectively while ensuring high customer satisfaction.

Servicios

Life Insurance

Savings fund

Paid Training

Formación

• Minimum of two years of programming experience in relevant technologies.
• Demonstrated ability to problem-solve with customers effectively.
• Effective verbal and written communication skills.

Responsabilidades

• Troubleshoot technical issues with software and hardware.
• Respond to customer inquiries professionally.
• Document technical processes and resolutions.

Conocimientos

Technical troubleshooting

Problem-solving

Customer service

Analytical skills

Bilingual (Spanish/English)

Educación

Associate's degree in Computer Science or related discipline

Herramientas

SQL Database

PHP

Sharepoint

Descripción del empleo

Join DATAMARK, as a Technical Support Agent!

Are you passionate about technology and helping others? We are seeking a dedicated Technical Support Agent to become a vital part of our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring that their needs are met promptly and efficiently.

Your primary responsibilities will include troubleshooting software and hardware issues, guiding users through step-by-step solutions, and documenting technical processes. You will play a key role in maintaining high customer satisfaction by providing clear communication and effective problem resolution.

Key Responsibilities

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Guide users through the installation and configuration of software or hardware solutions.
• Document ongoing issues and resolutions in our ticketing system to track progress.
• Work collaboratively with other team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.

Qualifications

• Associate's degree in Computer Science or related discipline; equivalent experience may be considered.
• Minimum of two (2) years of programming experience and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
• Demonstrated analytical skills with the ability to problem-solve with customers by listening, understanding, and responding to the needs of the customer.
• Knowledgeable about Help Desk activities, including defining, implementing, and monitoring escalation process.
• Customer relationship skills in a call center environment and the ability to collaborate with all business units.
• Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
• Effective verbal and written communication skills with the ability to listen and communicate with technical and non-technical clients.
• Bilingual (Spanish/English C1).

Benefits

• All legal benefits
• Life Insurance
• Savings fund
• Paid Training

If you're ready to leverage your technical skills and contribute to a dynamic team, we encourage you to apply!