Technical Support Agent

Mediméxico, S. de R.L. de C.V; Tijuana; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company is seeking a Customer Service - Remote Technical Support representative to provide exceptional operational and technical support to international patients and clients. Responsibilities include resolving inquiries about medical devices and maintaining confidentiality compliance. Candidates should possess strong customer service skills, advanced English proficiency, and a high school diploma or technical degree.

Formación

• Advanced English (written and spoken).
• Technical knowledge in equipment testing and calibration.
• Strong service-oriented attitude with full schedule availability.

Responsabilidades

• Handle customer inquiries regarding medical and technological devices.
• Diagnose and resolve technical and operational issues effectively.
• Ensure accuracy and security of data within company systems.

Conocimientos

Customer service

Problem-solving

Critical thinking

Creativity

Educación

High school diploma or technical degree

Herramientas

Databases

Spreadsheets

Email applications

Descripción del empleo

Customer Service - Remote Technical Support

Location: Fully remote

Schedule: Pacific Time, 12 PM to 10 PM (some weekends required with prior notice)

IMPORTANT: This position follows a Pacific Time schedule from 12 PM to 10 PM and occasionally requires weekend shifts. Please apply only if you have full availability during these hours.

Are you looking for a rewarding customer service role with international impact?

Join our team and provide exceptional operational and technical support to patients and clients in the United States, United Kingdom, Canada, and Australia.

Responsibilities:

• Handle customer inquiries regarding medical and technological devices.
• Diagnose and resolve technical and operational issues effectively.
• Ensure accuracy and security of data within company systems.
• Maintain compliance with confidentiality policies, HIPAA, and other regulations.
• Stay up to date on troubleshooting techniques and device functionalities.
• Provide technical support to internal teams.
• Assist colleagues with specific inquiries.
• Manage assigned tasks professionally and efficiently.

Requirements:

• Skills: Customer service, problem-solving, critical thinking, creativity.
• Languages: Advanced English (written and spoken).
• Education: High school diploma or technical degree.
• Technical knowledge: Equipment testing, calibration, customer service.
• Digital skills: Proficiency in databases, spreadsheets, and email applications.
• Time management: Ability to handle multiple tasks simultaneously.

If you have a strong service-oriented attitude, technical skills, and full schedule availability, this is your opportunity to make an impact. Apply now!