Technical Program Manager

Toshiba Global Commerce Solutions - External; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm in Guadalajara is seeking a Senior Technical Program Manager responsible for the end-to-end delivery of complex client-facing software programs. The ideal candidate will lead multi-track projects, ensuring timely delivery and quality while fostering cross-functional collaboration. The role requires over 10 years in program management with a focus on client delivery, alongside expertise in retail tech solutions. The position offers competitive benefits, including health insurance and vacation days.

Servicios

Life insurance

Medical expenses coverage

Savings fund

Pension plan

Grocery coupons

12 days of vacation plus 6 floating days

Formación

• 10+ years of program/project management, with 5+ years leading client-facing software delivery.
• Proven background in retail tech, POS, SaaS, or large enterprise software.
• Hands-on experience as part of a software delivery team.

Responsabilidades

• Lead execution for multi-track client programs—scope, schedule, budget, and quality.
• Align engineering, QA, product, and client delivery to a single plan.
• Act as the single point of delivery accountability for assigned clients.

Conocimientos

Program management

Client communication

Root cause analysis

Leadership

Problem-solving

DORA metrics

Educación

BS in Computer Science, Computer Engineering, or related field

Herramientas

Jira

Confluence

MS Project

Descripción del empleo

The Sr. Technical Program Manager (STPgM) owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The STPgM ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the STPgM moves fast—stabilizing red and yellow programs, restoring confidence, and driving outcomes. Up to 30% travel required.

Responsibilities

Program Delivery & Execution

• Lead and own execution for multi-track client programs—scope, schedule, budget, and quality.
• Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
• Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.

Cross-Functional Leadership

• Align engineering, QA, product, and client delivery to a single, transparent plan.
• Drive proactive communication—no surprises for clients or executives.
• Partner with delivery and program leaders to enforce accountability and predictability across all programs.

Technical Oversight & Quality

• Guard quality through readiness reviews, test validation, and SDLC discipline.
• Lead root cause and postmortem reviews to harden future releases.
• Leverage data to drive measurable gains in speed, stability, and reliability.

Client Engagement

• Act as the single point of delivery accountability for assigned clients.
• Communicate progress, risks, and recovery actions with clarity and confidence.
• Build trusted partnerships through consistency, ownership, and transparent delivery.
• Use metrics, retrospectives, and trend data to evolve delivery playbooks.
• Coach TPMs and project teams in risk anticipation, escalation, and resolution.
• Foster a culture of urgency, ownership, and data-informed decisions.

Qualifications

• BS in Computer Science, Computer Engineering, or related field.
• 10+ years of program/project management, with 5+ years leading client-facing software delivery.
• Proven background in retail tech, POS, SaaS, or large enterprise software.
• Hands‑on experience as part of a software delivery team (development, testing, or equivalent technical role).
• Experience applying and improving DORA metrics and DevOps practices.
• Demonstrated success stabilizing at‑risk (red/yellow) projects.
• Proficiency in Jira, Confluence, MS Project, or equivalent tools.
• Exceptional leadership, communication, and problem‑solving skills.

Success Measures

• Programs delivered on time, within scope, and within budget.
• Red/yellow programs recovered within two weeks.
• Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.
• Strong client satisfaction and repeat engagement.
• Playbooks and recovery models reused across delivery teams.

Benefits

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage (for the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.