Technical Operations Associate - Terminal

Stripe; Ciudad de México; Presencial; MXN 551,000 - 919,000; Jornada completa

Descripción de la vacante

A leading financial technology company based in Mexico City is looking for an EMV Certification Specialist. This role involves conducting hands-on EMV certification tests, assisting users with device onboarding, and collaborating with engineering teams and industry partners. The ideal candidate will have a bachelor’s degree in a technical discipline, experience with SQL, and excellent interpersonal skills. This position supports a dynamic team focused on innovation in the payments industry.

Formación

• Exceptional communication skills to manage priorities across teams.
• 1 to 2 years of experience with host or device certifications.
• Willingness to learn and adapt in a fast-paced environment.

Responsabilidades

• Conduct hands-on EMV certification tests for Terminal devices.
• Assist Stripe users with EMV certifications.
• Coordinate with third-party vendors on certification execution.

Conocimientos

Interpersonal skills

SQL proficiency

Analytical skills

Educación

Bachelor’s degree in a technical or analytical discipline

Herramientas

SQL

Certification tools (UL/Collis, FIME/Savvi, ICC)

Descripción del empleo

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you’ll do

You will conduct hands-on EMV certification tests for Terminal devices, assist Stripe users and partners with EMV certifications to allow them to on-board devices, work closely with the payments networks to negotiate and clarify specifications, and engage with industry leaders like EMVCo on Stripe’s behalf. You’ll also work closely with engineering teams to diagnose and fix EMV tag, host, certification and payments related issues.

Responsibilities

• Conduct hands-on EMV certification tests for Terminal devices.
• Assist Stripe users with EMV certifications to allow them to on-board devices.
• Coordinate with third party vendors and contractors on certification planning and execution.
• Work closely with network partners to negotiate and clarify specifications.
• Participate in industry events and conferences to shape payments industry policy decisions and inform the Stripe and Terminal roadmap.
• Work closely with engineering teams to diagnose and fix EMV certification-related issues.
• Work closely with engineering teams to help increase efficiency and automate processes.

Who you are

We’re looking for someone who is detail oriented and is comfortable analysing technical issues with the tools provided by FIME. We are looking to hire someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Excellent interpersonal and communication skills; ability to manage priorities across a large number of teams, clearly communicate status, and remain focused under pressure.
• Bachelor’s degree in a technical or analytical discipline.
• Comfort with SQL and running queries to gather data.
• 1 to 2 years of experience performing either host certifications, device certifications or a Data Analyst/QA background and a willingness to learn

Preferred qualifications

• Represented companies in payments industry events or partnerships, either on the Technical or Administrative side.
• Track record of pushing the payments industry forward.
• Experience performing either host certifications or terminal EMV device certifications.
• A good understanding of payments standards and concepts and know how to find and understand the specifications.
• Experience with at least one of the following certification tools: UL/Collis, FIME/Savvi, ICC.
• Experience working alongside software engineers and payment partners.
• Experience working with EMVCo, ISO, or ANSI standards.
• Excellent interpersonal and communication skills; ability to manage priorities across a large number of teams, clearly communicate status, and remain focused under pressure.
• Experience working in software development or payment industries