Technical Customer Success Manager

Snatch UP Jobs; A distancia; MXN 1,094,000 - 1,460,000; Jornada completa

Descripción de la vacante

A leading tech solutions company is seeking a Technical Customer Success Manager to empower clients in LATAM through data-driven insights. You will manage key client portfolios, fostering relationships and driving customer success. Ideal candidates will have a Bachelor's in Industrial Engineering, 3-5 years of relevant experience, strong analytical skills, and fluency in English. This role offers the opportunity to shape client strategies and collaborate with innovative teams to deliver exceptional value.

Formación

• Bachelor's degree in Industrial Engineering and Management is required.
• 3-5 years of experience in consulting, project management, or customer-facing roles.
• Solid understanding of SaaS environments and the Retail industry.

Responsabilidades

• Own a portfolio of key LATAM clients, guiding them from onboarding to becoming power users.
• Dive deep into data and demonstrate the value our solutions bring.
• Lead engaging business reviews and develop strategies for client success.

Conocimientos

Analytical toolkit

Fluency in English

Strong communication skills

Proactive attitude

Educación

Bachelor's degree in Industrial Engineering and Management

Master's degree (preferred)

Herramientas

BI tools

SQL

Descripción del empleo

Technical Customer Success Manager

Are you a passionate problem‑solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAM!

Responsibilities

• Orchestrate Success Stories: Own a portfolio of key LATAM clients, guiding them from onboarding to becoming power users and building strong, lasting relationships along the way.


• Unleash the Power of Data: Dive deep into data, uncover actionable insights, and demonstrate the tangible value our solutions bring to their business.


• Be a Thought Leader: Lead engaging business reviews and technical deep dives, shaping the strategy for their success and fostering a collaborative environment.


• Collaborate with Innovators: Work closely with our Product, BI, and Solutions Engineering teams to deliver exceptional experiences and drive continuous improvement.


• Fuel Growth & Optimization: Identify expansion opportunities, proactively suggest optimizations, and pave the way for mutual success.


• Build Connections: Travel within the LATAM region to build strong personal relationships with our clients and foster a sense of partnership.

Requirements

• A Bachelor's degree in Industrial Engineering and Management (required) – a Master's is a plus!


• A track record of academic excellence, demonstrating your commitment to learning and growth.


• 3‑5 years of experience in consulting, project management, or customer‑facing roles, ideally with a focus on data and analytics.


• A strong analytical toolkit, with hands‑on experience in BI tools, SQL, and the ability to tell compelling stories with data.


• Fluency in English – your words will inspire and empower our clients!


• A solid understanding of SaaS environments – you'll be a natural in our fast‑paced tech world.


• A deep‑rooted understanding of the Retail industry – you'll "get" our clients' challenges and opportunities.


• Knowledge of TOC (Theory of Constraints) – a definite advantage that will set you apart.


• Above all, a proactive, self‑starting attitude, exceptional communication skills, and an unwavering passion for helping customers succeed.