Technical Account Manager I, Google Cloud Consulting (Spanish, English)

Google; Ciudad de México; Presencial; MXN 1.000.000 - 1.600.000; Jornada completa

Descripción de la vacante

Google Cloud is seeking a Technical Account Manager I in Mexico City. You will lead the successful adoption of Google Cloud within organizations, guiding both strategic and technical aspects of the transformation journey.

You will manage Cloud Consulting engagements to drive customer adoption and ensure successful delivery. You will regularly engage with executives and a cross-functional, geographically dispersed team to align on goals, timelines, and outcomes, delivering impact for enterprise

Formación

• Bachelor’s degree or equivalent practical experience in a technical field.
• 5 years of experience in a customer-facing role driving technical implementations or transformation programs.
• Experience supporting customers in cloud operations, product release management, or consulting.
• Fluent in Spanish and English for client relationship management in this region.

Responsabilidades

• Accelerate customer adoption of Google Cloud by leading the implementation journey and guiding timelines, milestones, migrations, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development, coordinating across multiple work streams and teams.
• Develop relationships with stakeholders to understand customer business, create strategic roadmaps, and lead quarterly business reviews and executive sessions.
• Plan customer events and launches, coordinating with Support, Engineers, and SREs to ensure success and address issues/escalations.
• Develop best practices and assets from engagements to scale adoption through partners and accelerate Google Cloud usage.

Conocimientos

Customer-facing experience

Cloud operations knowledge

Spanish & English fluency

Educación

Bachelor’s degree in Computer Science or related field

MBA or Master’s degree

Descripción del empleo

Technical Account Manager I, Google Cloud Consulting (Spanish, English)

Google / Mexico City, CDMX, Mexico

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
• Ability to communicate in Spanish and English fluently to support client relationship management in this region.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services.

In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises, a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

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