System Consultant, Associate

Infor Inc.; Ciudad de México; Presencial; MXN 924,000 - 1,295,000; Jornada completa

Descripción de la vacante

A global business software leader in Mexico City seeks a System Consultant to support the Production environment and troubleshoot application issues. Ideal candidates will have cloud software experience, technical support skills, and proficiency in SQL and Microsoft Office applications. You will be part of a collaborative team focused on customer success and system efficiency.

Formación

• Experience in technical support, application testing, or production support.
• Ability to troubleshoot application and messaging problems.
• Experience with message integration guides.

Responsabilidades

• Troubleshoot system application and messaging problems.
• Provide support to internal and external users.
• Collaborate with internal teams for problem resolution.

Conocimientos

Experience supporting cloud-based software application

Technical support experience

SQL skills

Excellent communication skills in English

Herramientas

Microsoft Office applications

XML Spy

Notepad++

Textpad

Descripción del empleo

The SystemConsultant is responsible for supporting the Production environment to provide technical support to the Infor Nexus customer service teams. In addition, they will work with other internal teams to analyze system behavior and identify the resolution of issues for both internal and external users. The Associate-level position will be expected to develop their skills and knowledge around the Infor Nexus platform, and will receive guidance and oversight from more senior team members as needed.

A Day in The Life Typically Includes:

• Troubleshoot system application and messaging problems.
• Handle cases from the Level 2 Support queue, providing support to internal and external users regarding application and integrated messaging issues.
• Review standard Message Integration Guides (MIGs) to troubleshoot message failures.
• Resubmit inbound and outbound messages as required to resolve customer issues.
• Perform some minor configuration updates as part of everyday issue resolution.
• Collaborate with other internal teams, i.e., Level 1 Support, Customer Success Managers, Quality Assurance, Messaging, and Professional Services to help identify problems and potential workarounds/solutions.
• Use SQL to troubleshoot issues between the UI application and the database.
• Interact with Professional Service department to gain knowledge and understanding on customer solutions and technical setup requirements.
• Identify and replicate platform issues in non-Production Environments.

Basic Qualifications:

• Experience supporting cloud-based software application.
• Experience in technical support, application testing, quality assurance, production support, or technical customer services.
• English speaking and writing skills.

Preferred Qualifications:

• Supply chain ERP experience a plus.
• Experience working in industries such as logistics and/or import/export.
• Experience with SQL, X12, EDIFACT, and XML transaction processing.
• Experience identifying and resolving technical issues.
• Experience with Microsoft Office applications (Excel, Word, PowerPoint), XML Spy, Notepad++, Textpad.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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