Support Engineer (Tier2)

NielsenIQ; México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading consumer intelligence company is seeking a Support Engineer (Tier 2) in Mexico to provide technical support to customers. You will diagnose issues, assist in onboarding, and ensure customer satisfaction. Required qualifications include a Bachelor's degree, strong communication skills, and a solid SQL background. The company offers a flexible working environment and various benefits such as volunteer time off and learning opportunities.

Servicios

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program

Formación

• Experience providing technical support or being part of implementation team.
• Good level of written and spoken English.
• Strong troubleshooting and problem-solving skills.

Responsabilidades

• Provide enterprise level technical external and internal support via a ticketing system.
• Research and troubleshoot to resolve customer technical issues.
• Support technical onboarding of new customers.

Conocimientos

Technical support experience

Written and spoken English

Client communication skills

Troubleshooting skills

Customer service orientation

SQL

Team spirit

Educación

Bachelor's degree in information systems, computer science, or equivalent

Herramientas

Linux systems knowledge

Descripción del empleo

Overview

Our NielsenIQ Technology teams are working on deploying “Yieldigo” - a SaaS based solution for price optimization. As a Support Engineer (Tier 2), you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.

Responsibilities

• Full-time
• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

Qualifications

• Experience providing technical support or being part of implementation team
• Good level of written and spoken English – must have!
• Great written and verbal client communication skills
• Strong troubleshooting and problem-solving skills while being highly detail oriented
• Strong customer service orientation
• Strong SQL background- must have!
• Willingness to work outside of business hours from time to time
• Team spirit, self-motivation and a positive attitude
• Bachelor's degree in information systems, computer science, industrial engineering or equivalent
• The ability to work with multiple interfaces and tasks in a dynamic environment
• Experience with supporting an analytic product in a SAAS environment

Nice to have

• Business orientation specifically in Retailer domain
• Knowledge in Linux systems, utilities, and scripting
• Development skills
• Knowledge of ETL processes

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the diversity and inclusion page on NIQ’s site.