Supervisor-Front Desk

Marriott Worldwide; Tepic; Presencial; MXN 450,000 - 631,000; Jornada completa

Descripción de la vacante

A leading international hotel chain is seeking a full-time hospitality staff member to assist guests with check-ins and payment problems. Candidates should have excellent customer service and communication skills, with the ability to handle guest issues effectively. Responsibilities include coordinating with staff to ensure guest satisfaction and maintaining quality service standards. This is an opportunity to join a dynamic hospitality environment at a renowned resort located in Nayarit, Mexico.

Formación

• Ability to assist staff with problem payments and guest satisfaction.
• Experience in processing check-ins and handling various payment types.
• Ability to anticipate guests' service needs and respond appropriately.

Responsabilidades

• Assist with expediting problem payments.
• Follow up with guests regarding satisfaction.
• Process guest check-ins and payments.
• Coordinate with housekeeping for room readiness.
• Report accidents and unsafe work conditions.

Conocimientos

Customer service

Problem-solving

Communication skills

Attention to detail

Descripción del empleo

Job Number

Job Category Rooms & Guest Services Operations

Location The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP

Schedule Full-Time

Located Remotely?

Relocation?

Position Type Non-Management-

Assist staff with expediting problem payments (e.g., problems processing credit card).

Follow up with guest regarding satisfaction with guest-related issues.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room / tax / incidentals, comp).

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Block rooms in the computer and identify designated requirements and requests.

Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Review shift logs / daily memo books and document pertinent information in logbooks.

Count bank at the beginning and end of shift.

Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Anticipate and address guests' service needs.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.

From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.

We invite you to explore careers at St. Regis.