Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Solution Consultant/Analyst

Accenture Global; Xico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Accenture is seeking professionals to join a global consulting network. You will translate business needs into functional CCaaS solutions, lead implementations, and collaborate with multiple teams to deliver client value.

The role emphasizes international project exposure, specialized development, and dynamic work environments within a leading consulting firm.

Qualifications

• Bachelor’s degree required.
• Strong consultative and communication abilities.
• Ability to translate business needs into solutions.

Responsibilities

• Lead end-to-end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post-go-live support.
• Design and document functional and technical specifications, including user stories and visual diagrams.
• Manage integrations, and ensure alignment with customer business objectives.
• Collaborate with Project Managers or independently manage project scoping, planning, and execution.
• Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements.
• Build strong relationships with customer stakeholders to ensure project success and remove roadblocks.

Skills

Consultative skills

Communication

Education

Bachelor’s Degree completed

Job description

Join Our Global Consulting Network and Expand Your Horizons!

Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.

Why Choose Us?

Global Exposure:

Work on international projects and gain invaluable insights into diverse cultures and business practices.

Specialized Development:

We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.

Dynamic Work Environment:

Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.

Innovation at the Core:

At the Global Network, innovation isn't just a buzzword - it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world. We are driven by a commitment to excellence and a passion for delivering results that matter.

Let’s build a better future together!

Role Overview

Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform.

Key Responsibilities

• Lead end-to-end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post-go-live support.
• Design and document functional and technical specifications, including user stories and visual diagrams.
• Manage integrations, and ensure alignment with customer business objectives.
• Collaborate with Project Managers or independently manage project scoping, planning, and execution.
• Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements.
• Build strong relationships with customer stakeholders to ensure project success and remove roadblocks.

Required Qualifications

• Bachelor’s Degree completed
• Availability to travel may be required.
• 2 to 8 years of experience in Professional Services, Consulting, IT Applications Development, or SaaS environments.
• Strong consultative skills with the ability to explain technical concepts to diverse audiences.
• Excellent communication, organizational, and problem‑solving skills.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well‑being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at [www.accenture.com](#)

Oportunidad Laboral Equitativa

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