Strategic Finance Operations Service Desk Advisor

the LEGO Group; Monterrey; Sur place; Confidencial; Plein temps

Avantages offerts par ce poste

Family Care Leave

Life & Disability Insurance

Wellbeing program (Headspace)

Colleague discount

Bonus scheme

Top-of-advert workplace

Résumé du poste

The LEGO Group in Monterrey seeks an experienced BSO Service Desk Advisor to deliver exceptional Finance Operations support to vendors and internal stakeholders. You will handle inquiries across AP, supplier management, Travel & Expense, and reconciliation, while gaining HR process exposure for cross-functional coverage.

You will collaborate with service delivery teams to resolve issues, improve service quality, and maintain strong stakeholder relationships across regions.

Qualifications

• Experience in Finance Operations or shared services environments.
• Ability to manage complex inquiries with stakeholders.
• Familiarity with service levels and customer-focused support.
• Experience using ServiceNow, email and case-management tools.
• Builds strong internal/external relationships to drive outcomes.
• Bachelor's degree or equivalent in a related field or experience.
• Experience triaging and escalating to Tier 2/3 support.
• Ability to learn multiple business processes in Finance and HR.

Responsabilités

• Deliver high-quality Finance Operations support via email, ServiceNow and other platforms.
• Assist Accounts Payable, supplier management, and Travel & Expense inquiries.
• Review supplier statements and reconcile payments and balances.
• Provide guidance on expense reporting and Concur transactions.
• Maintain service levels, accuracy and customer satisfaction.
• Collaborate across regions and cross-functional teams for consistency.

Connaissances

Finance Operations experience

Accounts Payable

Customer service

ServiceNow

ERP systems

Case triage

Formation

Bachelor's degree or equivalent in Finance/Accounting/Business

Outils

SAP

Workday

ServiceNow

Concur

Description du poste

The LEGO Group in Monterrey seeks an experienced BSO Service Desk Advisor to deliver exceptional Finance Operations support to vendors and internal stakeholders. You will handle inquiries across AP, supplier management, Travel & Expense, and reconciliation, while gaining HR process exposure for cross-functional coverage.

You will collaborate with service delivery teams to resolve issues, improve service quality, and maintain strong stakeholder relationships across regions.