Strategic Digital Success Programs Manager

Restaurant365; A distancia; MXN 1,752,000 - 2,629,000; Jornada completa

Descripción de la vacante

A leading technology firm in the restaurant industry is seeking a skilled Program Manager to enhance digital customer engagement. The role involves managing customer escalations, driving digital initiatives, and ensuring operational efficiency. Candidates should have extensive experience in project management within SaaS or tech sectors. Comprehensive medical benefits and competitive salary range of $96,400-$144,600 included, focused on equitable pay across the team.

Servicios

Comprehensive medical benefits

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Formación

• 3+ years of experience in Program or Project Management, SaaS or technology companies.
• Proven ability to manage complex, cross-functional programs and deliver measurable outcomes.
• Experience in the restaurant or hospitality technology industry preferred.

Responsabilidades

• Plan, execute, monitor, and control digital and operational programs.
• Oversee the customer escalation program ensuring timely resolution.
• Drive execution of digital initiatives and track key milestones.

Conocimientos

Program Management

Project Management

Stakeholder Management

Analytical Mindset

Communication Skills

Herramientas

Gainsight

Catalyst

Intercom

Descripción del empleo

A leading technology firm in the restaurant industry is seeking a skilled Program Manager to enhance digital customer engagement. The role involves managing customer escalations, driving digital initiatives, and ensuring operational efficiency. Candidates should have extensive experience in project management within SaaS or tech sectors. Comprehensive medical benefits and competitive salary range of $96,400-$144,600 included, focused on equitable pay across the team.