SR Analyst, C2C

Baxter; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading healthcare company in Mexico is seeking a Collections SR Analyst to manage customer portfolios and enhance cash collection. The ideal candidate will have at least 3 years of experience in commercial collections, particularly with the Mexican Government. Responsibilities include resolving past due invoices and improving customer service relations, supporting an efficient collections process. Proficiency in Microsoft Office and experience with JDE are preferred. Join us to make a difference in healthcare delivery.

Formación

• Minimum of 3 years of experience in commercial collections with the Mexican Government.
• Proven knowledge of accounts receivable and dispute management processes.
• Strong proficiency in Microsoft Office suite.

Responsabilidades

• Maintain portfolio of customers and improve cash collection.
• Identify, resolve, and collect past due invoices.
• Provide excellent customer service to both internal and external customers.

Conocimientos

Accounts receivable knowledge

Dispute management

Communication

Customer service

Analytical skills

Educación

Bachelor's degree in Finance, Accounting, or a related field

Herramientas

Microsoft Office suite

JDE

Get Paid

Descripción del empleo

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter

The Collections SR Analyst is responsible for maintaining their given portfolio of customers and improving cash collection by reducing the aging. Specific responsibilities include: identifying, resolving, and collecting past due invoices, balancing accounts as needed, and providing excellent internal and external customer service.

Your Team

Join an outstanding team at Baxter Healthcare Corporation where our products and therapies have a significant impact on the lives of millions of people worldwide. We are driven by high-reaching goals to transform global healthcare and bring more personalized care to all!

What you'll be doing

• We complete daily activities as prioritized by Get Paid
• We contact customers on delinquent accounts for resolution and payment and record all activities in Get Paid notes.
• We understand customer profiles and their related sensitivities.
• We communicate account delinquency information to respective Sales personnel as detailed in the standard collections and blocking issue process
• We resolve unidentified payments that have been assigned to the account and within the prescribed time frame those A/R related Dispute that have been assigned to the account.
• We review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
• We maintain daily Pending Order and On-Hold reports, issue requests for refunds of cash on account or credit memos as needed, review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.
• We enter note into Get Paid and provide sufficient information to the owner.
• We contact customers regarding unidentified Disputes, resolve reason, secure additional documentation as needed and assign those to the accurate owners.
• We contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
• We collaborate with internal departments (Pricing, Customer Service, Marketing, Sales) to research, offer support in acquiring additional information, and assist in payment if due.
• We handle the Dispute (Get Paid) email box, forwarding emails to the right person/team if not team-related.
• We identify repetitive issues and communicate those to the accurate owners to facilitate root cause analysis and cure.
• We develop strong proven understanding of customer base and company interpersonal structure.
• We aid in training and operations, participate in performance reviews, meet past due and DSO targets, and raise sophisticated accounts to supervisor with explanations.
• We support the training and improvement in execution effort

What you'll bring

• Bachelor's degree in Finance, Accounting, or a related field
• Minimum of 3 years of experience in commercial collections with the Mexican Government (a MUST)
• Proven knowledge of accounts receivable and dispute management processes
• Strong proficiency in Microsoft Office suite
• English B2 or higher preferred
• Proficient in JDE and Get Paid preferred
• Experience in collections operational improvements preferred

For further information, and to apply, please visit our website via the “Apply” button below.