Specialist, Commercial Sales Support, Sales

Hexagon AB; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in manufacturing solutions seeks a Specialist for Commercial Sales Support in Monterrey, Mexico. This role involves entering and validating orders, generating software licenses, and ensuring compliance with company policies while supporting sales operations. The ideal candidate will have 3–5 years of experience in Order Management, proficiency in Salesforce and ERP systems, and strong attention to detail. This position offers the opportunity to be part of a dynamic team that drives process improvement and customer satisfaction.

Formación

• 3–5+ years of solid experience in Order Management or Sales Operations.
• Proficient in written and verbal English.
• Mid-to-advanced user of Salesforce and experience with ERP modules.

Responsabilidades

• Enter and validate hardware, software, and service orders in Salesforce.
• Generate software licenses and reconcile invoices.
• Monitor Salesforce dashboards for order status.

Conocimientos

Order Management

Sales Operations

Salesforce

Microsoft Excel

Attention to Detail

Problem Solving

Communication Skills

Team Collaboration

Herramientas

Salesforce

SAP

Microsoft Office

Descripción del empleo

The Commercial Sales support Specialist plays a critical role in supporting Hexagon Manufacturing Intelligence by ensuring the accurate, timely, and compliant processing of hardware, software, and service orders within a complex manufacturing environment.

This position acts as a central coordination point between Sales, Finance, Planning, Logistics to enable smooth order execution, ensuring data accuracy, adherence to commercial and operational policies, and high quality customer experience while supporting the delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.

Key Responsibilities

• Enter and validate hardware, software, and service orders in Salesforce and ERP systems, ensuring accuracy and completeness.
• Generate software licenses, entitlements, or activation keys as part of the software order fulfillment process.
• Review customer quotes, contracts, and purchase orders to ensure compliance with pricing, terms, and company policies.
• Generate and reconcile invoices using internal reports, ensuring proper billing and alignment with financial requirements.
• Monitor Salesforce dashboards and operational reports to track order status, backlog, and exceptions, and act promptly on discrepancies.
• Push back incomplete or incorrect requests; communicate required corrections and follow up until resolved.
• Coordinate hardware orders with Planning and Logistics for allocation, manufacturing readiness, packaging, and shipment scheduling.
• Support Sales by providing guidance on order requirements, documentation, approvals, and delivery timelines.
• Manage order-related issues such as pricing mismatches, manufacturing constraints, and documentation gaps; escalate when needed.
• Maintain accurate order files, license records, and approval documentation for audit and compliance readiness.
• Collaborate with Planning, Logistics, Finance, Service, and Operations teams to support continuous process improvement.
• Participate in the development of tools and documentation to increase the efficiency of the sales process.

Qualifications

• Professional Level: Solid experience (3–5+ years) specifically in Order Management, Sales Operations, or Sales Administration.
• Language: Proficient English (written and verbal).
• Systems Skills: Mid-to-advanced Salesforce user; experience with ERP order modules preferred such as Salesforce, SAP, etc.
• Microsoft Office: Strong Excel, Word, and PowerPoint skills.
• Finance/Accounting Knowledge: Preferred for invoicing, billing validation, and reconciliation.
• Soft Skills:
• Excellent organization and attention to detail
• Strong adaptability in a fast-paced, manufacturing environment
• Self-learning mindset and proactive problem-solving
• Clear communication and strong follow-through
• Team-oriented with strong collaboration skills

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.comand communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

Information at a Glance Division: Division Stationary Metrology Job Title: Specialist, Commercial Sales Support Job Function: Sales Operations Job Location (Short): Monterrey, MEX, 66626
Workplace Type: Onsite Workplace Details: Req ID: 2243 Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.