Spanish And English Speaking Customer Success Manager For Faceup = Startup With Social Impact

Faceup Technology S.R.O.; A distancia; MXN 718,000 - 1,078,000; Jornada completa

Descripción de la vacante

A dynamic tech company based in Mexico is seeking a Customer Success Manager. In this role, you will build and manage client relationships, onboard new clients, and ensure retention and upsell opportunities. The ideal candidate must have excellent fluency in both Spanish and English, and at least 2 years of experience in account management. This position offers competitive financial rewards and contributes to meaningful work that impacts millions. Join a driven team in a culture focused on quality and collaboration.

Servicios

Competitive financial rewards

Online therapy benefits

Discounted mobile tariffs

Learning and development opportunities

Transparent communication culture

Formación

• Fluent in Spanish and English.
• Minimum of 2 years experience in account management.
• Experience in Compliance, Whistleblowing, and HR Technology is a plus.

Responsabilidades

• Manage client relationships and accounts.
• Onboard new clients and ensure their activation.
• Handle renewals and identify upsell opportunities.

Conocimientos

Excellent level of English

Outstanding communication skills

Outstanding presentation skills

2+ years of account management experience

B2B SaaS experience

Descripción del empleo

We are FaceUp, the

number one online tool for anyone who wants to speak up

Since

we've been helping thousands of schools worldwide combat bullying, cyberbullying, and other challenges their students are facing

Four years ago, we expanded into the corporate world, offering a secure whistleblowing platform for employees to report sensitive issues such as fraud, sexual harassment, or discrimination.

FaceUp enables them to address concerns that are often difficult to discuss in person.

Today, our corporate product is used by 1,500+ employers in 60 countries, and we are growing rapidly

We've recently secured new investment that will drive this dynamic growth, focusing on three main areas: team growth, product feature development and enhancement, and targeted global expansion.

We're looking for a diligent, proactive and self-motivated Customer Success Manager

• Spanish and English skills
• to join our growing team.

In this role, you'll be instrumental in building relationships with our clients located in the GTM-6 timezone (or similar).

You will work closely with our Head of Customer Success Ondrej Mrstny, and other members of the customer success, partnerships and sales teams.

We imagine you as someone who has

• Excellent level of English and Spanish
• Outstanding communication and presentation skills
• Residence in GTM-6 or similar time zone
• 2+ years of account management experience
• B2B SaaS experience is also nice to have as well as the ability to navigate Compliance, Whistleblowing and / or HR Technology industry

Your main job responsibilities will be

• Client Relationship and Account Management
• Onboarding of new clients, their training, engagement and activation
• Retention, renewals management and deal-making
• Identification of upsell and growth opportunities

What's in it for you?

• Competitive and motivational financial rewards
• Meaningful work on a product that positively impacts millions of people
• Offices in Brno, Prague, Cheb, and Charleston (USA)
• Benefits that make sense: Multisport, Hedepy (online therapy), discounted mobile tariffs, L&D, and more...
• Openness and transparent communication—we help build a speak-up culture worldwide, starting with ourselves.
• Work with a team of driven people pursuing their dreams and ambitions
• Thrive in a company culture focused on quality work and striving for great results—not just for ourselves but for everyone using FaceUp

During the interview process, you can expect a self-evaluation questionnaire including 3 short and simple tasks.

Also, you will meet with Zuzka and Ondrej and probably with some other members of the FaceUp team.