Spa Supervisor

Four Seasons Hotel; Cabo San Lucas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury resort in Cabo San Lucas is seeking a Spa Supervisor to oversee spa operations, implement cleaning standards, and ensure guest satisfaction. The candidate should have 2-3 years of experience in a health club or spa and possess excellent communication and management skills. As part of an enthusiastic team, you will support the development of staff and maintain high service standards in a vibrant environment. Join us for an unparalleled career in hospitality at this stunning oceanfront location.

Servicios

Career development opportunities

Family spirit team culture

Work in a diverse environment

Formación

• 2 to 3 years of relevant experience in Health Club and Spa.
• Excellent relationship skills with colleagues and guests.
• Outgoing personality and proficiency in English.

Responsabilidades

• Coordinate and supervise Spa Front operations.
• Implement cleaning standards and supervise spa-associated activities.
• Ensure maximum customer satisfaction and compliance with standards.

Conocimientos

Health Club/Spa experience

Management skills

Excellent communication

Outgoing personality

Proficiency in English

Herramientas

Microsoft Office

Opera

Book4time

Birchstreet

Abhrilsoft

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Spa Supervisor

Be a part of something truly special! Join the dream team of Four Seasons Cabo San Lucas at Cabo Del Sol as Spa Supervisor. On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences, Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.

The role of the Spa Supervisor

The Spa Supervisor will assist the receptions to coordinate, supervise and successfully complete all related with Spa Front operations. The individual will be also responsible for supervising and accomplish the new cleaning standards policies in Spa, Spa rooms, wet areas, Fitness Pool and coordinate all room assignments, special guest preference with the Housekeeping, F&B, Reservation, PBX, Engineering and other departments to active maximum customer satisfaction and comply with all Four Seasons policies.

Knowledge and Skills

• Has 2 to 3 years of relevant experience in the Health Club, & Spa
• Possesses aptitude, management skills, excellent relationship with colleague’s and upward mobility.
• The candidate must be an optimal contact for our guests.
• Possesses excellent English, math and psychometric abilities.
• Possess experience using Microsoft Office, Opera, Book4time, Birchstreet and Abhrilsoft
• Reading, writing and oral proficiency in the English language.
• Outgoing personality and at ease with customers.

Master Your Craft

• Is actively involved in the new cleaning protocols, training of therapists, standard testing and product knowledge training of all Spa, sports center Staff.
• Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments.
• Assists the Department Head & Spa Assistant Manager in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programs. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.
• Assist the Department Head & Spa Assistant Spa Manager in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
• Represents the Department Head & Spa Assistant Manager in his/her absence.
• Ensures the spa, sports center follow the standard procedures stablished by the hotel. In charge to maintain all inventories for the spa, sports center and/or KFAS. To place Purchase Orders for the department accordingly.
• Track and develop statistical reports for the Spa. Such as turn away reports, treatment occupancy (usage), peak periods, revenue per therapist, revenue per occupied room, number of massages per therapist, treatment statistics.
• Assist the Department Head & Spa Assistant Manager in overseeing the maintenance of the Spa, & Sports Center areas Assist the Department Head & Spa Assistant Manager in developing all operation manuals for the Spa, Sports Center function and implement training programs to ensure the growth of the Spa & Sports Center staff.
• Assist the Department Head & Spa Assistant Manager for the day-to-day operations of the Spa & Health Club department. Trains, schedules, monitors employee performance, discipline and completes payrolls for all personnel in the department with the assistance and guidance of Department Head Monitors the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follows-up Monitors operating expenses and guest supplies for the department and generates necessary purchase requisitions for a smooth operation of the Spa.
• Ensures all Sports center equipment is functioning properly without causing any inconvenience to guests and members. All operational & guest supplies are well stocked for a smooth functioning of the department. Keep a healthy environment for all team members. To communicate accordingly with the department head and Assistant Spa Manager. Maintains an organized administration of departmental and personnel records, including rostering and leave planning. Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.

What to Expect

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will also be guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

We look forward to receiving your application!

We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******