Spa Sales Groups Coordinator

Hilton; Nayarit; Presencial; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

A global hospitality company is seeking a Group Spa Sales Coordinator to lead strategies and sales of spa services tailored for group guests in Nayarit, Mexico. Responsibilities include promoting facilities, creating group itineraries, and collaborating with event teams to enhance guest experiences. Ideal candidates will possess a degree in Administration or Tourism, significant experience in luxury hospitality, and exceptional bilingual communication skills. This role is essential in driving revenue and ensuring guest satisfaction.

Formación

• Proven experience in luxury hospitality, especially in group sales.
• Passion for high-level group service and strong customer orientation.
• Creativity and willingness to innovate in sales strategies.

Responsabilidades

• Promote Spa's facilities and develop promotional materials.
• Create unique itineraries for group guests integrating SPA services.
• Collaborate with sales and events teams on group itineraries.
• Track SPA revenue performance metrics.

Conocimientos

Luxury hospitality experience

Sales proficiency

Excellent communication skills in English and Spanish

Attention to detail

Knowledge of wellness trends

Creativity and aesthetic sensibility

Educación

University degree in Administration, Tourism, Marketing, or related

Descripción del empleo

A Group Spa Sales Coordinator is responsible for implementing strategies, promotion and sales of Spa services, targeting guests traveling in groups, ensuring that their experience is comprehensive and personalized. This position works in alignment with sales and marketing objectives and in collaboration with the Spa operations team to ensure flawless execution of each key interaction.

What will I be doing?

As a strategist, I direct my full-time efforts in group spa sales and follow-up. My contribution impacts revenue and customer experience design. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Promote and make visible the Spa's facilities and services, managing the development of promotional materials and reservations.
• Create unique itineraries for guests traveling in groups that integrate the SPA's services.
• Perform strategies focused on selling and interacting with group clients.
• Collaborate with property sales and events teams to integrate spa services into group itineraries.
• Participate in family tours (FAMS) and facility inspections.
• Ensure consistent outreach that drives spa utilization and improves guest satisfaction.
• Track SPA revenue performance metrics.
• Create a wellness menu and group activities, unique activities that drive engagement, recruitment and improve guest satisfaction.
• Research potential customers and develop customized proposals for each group.
• Anticipate guest needs and desires by analyzing profiles and preferences.

What are we looking for?

Group Spa Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Academic background: University degree in Administration, Tourism, Marketing, Quality, or related careers.
• Proven experience in luxury hospitality, preferably in the areas of sales, MICE sales, group or wedding coordinator, site inspection, spa knowledge is a plus.
• Passion and experience in sales as well as high-level group service, and strong detail orientation.
• Excellent verbal and written communication skills in English and Spanish.
• Knowledge of wellness trends, luxury spa, entertainment and local experiences.
• Creativity, aesthetic sensibility and a sense of constant innovation.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a sales role.
• Relevant degree, in a sales or business discipline, from an academic institution.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!