Solution Engineer-1

Markem-Imaje; Tlanepantla; Híbrido; MXN 420.000 - 680.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Yearly bonus

Health insurance

Dental help

Life Insurance

Groceries vouchers

Savings fund

Employee assistance

Descripción de la vacante

Markem-Imaje in Mexico is seeking a Software Solution Engineer who designs and configures software solutions to meet customer requirements, tests configurations, writes documentation, and stores solutions in designated folders.

The role supports the Solution Consultant and Project Manager, may involve travel up to 20%, and requires familiarity with SQL and OO languages along with fluent English.

Formación

• Software engineering background with SQL and OO languages.
• Fluent in English for professional communication.
• Experience in developing, testing and installing software solutions.
• Knowledge of packaging industry and supply chain automation.
• Ability to document work clearly and communicate with customers.

Responsabilidades

• Review final sales proposal and elevate issues to the project manager.
• Write Detailed Design Specifications for software deliverables.
• Execute the software engineering process aligned with the project plan.
• Meet customer expectations within development schedules and budget.
• Install CoLOS software at customer sites when required; on-site if needed.
• Handover configured solutions for review and validation with the Service Delivery Engineer.
• Create and deliver hand-off packages for the Customer Service Helpdesk.

Educación

CS degree

Herramientas

.NET

MS SQL

ODBC

Microsoft Workflow

Visual Basic

OPC

Windows OS

Descripción del empleo

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

A Software Solution Engineer designs and configures software solutions based on customer specific requirements and agreed specifications, performs testing of the configured solution, writes solution technical documentation and stores the software solutions in designated folders. The Solution Engineer is responsible for the software installations until completion of the customer agreed configured solution. The Solution Engineer supports the Solution Consultant and the Project Manager in reviewing the technical specifications, efforts required and in liaising with customers and OEM partners whenever required.

Job Responsibilities

• Review final sales proposal document before starting design and configuration, and elevate to immediate manager/project manager for any issue
• Write the Detailed Design Specification documentation based on the required Software deliverables for the project
• Strategically execute the software engineering process and activities aligned with the agreed project plan set by the project manager
• Meet the customer’s expectation within the development and configuration schedule and budget
• Escalate out of scope requests to the project manager for approval
• Utilize Standard Solution Packages as the starting point for configuration or Solution Engineering work on all customer projects
• Responsible for performing in-house verification of the configured solutions
• Install CoLOS software solutions at customer sites when necessary; this may require on-site installation for certain customers and certain projects requiring more complex CoLOS solutions
• Handover of the configured solution for review and validation with the Service Delivery Engineer
• Creation and delivery of the hand-off package for the Customer Service Helpdesk
• Support escalated installation, FAT and SAT issues
• Contribute to the Solution Engineering standards project as well as other specific projects to improve process and tools

Qualifications

• Software Engineering background with knowledge on SQL relational databases and one or more object-oriented programming languages: .NET (preferred), Windows Workflow, JAVA, Python
• Aptitude for quickly learning new software tools and computer hardware
• Knowledgeable in packaging industry and supply chain automation
• Experience in developing/configuring software solutions, including ability to test, install and validate performance against project deliverables
• Understanding of software development and service delivery methodology
• Must be fluent in English
• Acts in a professional manner and enhances customer satisfaction
• Excellent verbal and written communication skills at all levels for the organization
• Ability to work in a multi-tasked environment
• Direct customer interface experience preferred
• Documentation skills a MUST

Requirements

• The position may require up to 20% travel, and may include domestic and international travel, and will occasionally involve air travel

Education And/or Experience

• Bachelor or comparable degree in Computer Science (Electrical, Software, Computer or Automation) or proven experience in a previous function
• Experience with packaging line equipment in food/beverage packaging industries preferred
• Proven track record of developing, testing and installing software solutions
• Proven track record of fault-finding and problem solving

Computer Skills

• Microsoft Workflow or Visual Basic process flow programming tool
• .NET architecture
• MS SQL Databases and ODBC
• Communication with PLC systems via OPC
• TCP/IP
• MS Windows OS
• Microsoft Office 365 application skills

You may be the right candidate if you are aligned to our values and culture

• Self-starter, Self motivator
• Flexibility
• Proactive and team-player
• Innovative
• Good communicator

What We Offer

• Competitive salary and benefits
• Year bonus based on personal and team goals
• Work Arrangement : Hybrid, attend the office Tuesday and Thursday.
• Defined career path in the Software team
• Other possible career paths
• Onboarding and training process
• Performance based yearly merit increase
• Health Insurance for employees and legal dependents total paid by the company
• Dental help
• Life Insurance
• Vouchers for groceries
• Saving Fund
• Employee Assistance Program