SNOC Engineer II (Network) - Mexico

Dyopath; A distancia; MXN 1,097,000 - 1,464,000; Jornada completa

Descripción de la vacante

A technology services company in Mexico is looking for a skilled SNOC Engineer II (Network) to lead efforts in detecting security threats and resolving complex network issues. This remote role offers a chance to mentor junior engineers and contribute to the optimization of technology environments. Candidates should have strong troubleshooting skills, relevant educational background, and familiarity with Cisco and various monitoring tools. Competitive benefits are provided for personal and professional growth.

Servicios

Ongoing professional development

Collaborative team environment

Recognition for achievements

Formación

• 2+ years in SOC, NOC, IT support, or infrastructure operations.
• Familiarity with SIEM platforms and alert management systems.
• Preferred certifications include CompTIA Security+, CCNA.

Responsabilidades

• Detect and respond to security threats across environments.
• Troubleshoot and resolve complex technical issues.
• Mentor SNOC Engineer I team members and assist with development.

Conocimientos

Strong troubleshooting skills

Incident response experience

Excellent communication skills

Ability to work independently

Familiarity with monitoring tools

Educación

Associate’s degree in IT or Cybersecurity

Herramientas

Cisco Unified Communications

Cisco ASA/Firepower

Fortigate

Descripción del empleo

🌟 Join DYOPATH as a SNOC Engineer II (Network)🌟

Are you energized by solving complex technical challenges and safeguarding critical systems? DYOPATH is on the lookout for a SNOC Engineer II (Network) who thrives on collaboration, relentless curiosity, and a passion for protecting and optimizing technology environments.

Why You’ll Love Working Here

• ✅ Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—transforms everyday work into meaningful impact.
• ✅ Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
• ✅ Award‑Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
• ✅ Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits 🎉

• [Benefits details available upon request]

Role Overview

As a SNOC Engineer II, you will play a critical role in detecting and responding to security threats, troubleshooting complex network and system issues, and performing root‑cause analysis to prevent future incidents. The SNOC Engineer II (Network) works across security, network, systems, and cloud domains to ensure operational stability and compliance.

Your Mission as a SNOC Engineer II (Network)

• Detect and respond to security threats across network, systems, and cloud environments.
• Troubleshoot and resolve complex technical issues, performing root‑cause analysis to prevent future incidents.
• Act as an escalation point for unresolved alerts/​issues.
• Mentor SNOC Engineer I team members and assist with technical development.
• Create and improve Standard Operating Procedures (SOPs) and knowledge‑base documentation.
• Collaborate on projects to integrate new technologies and improve reliability.
• Support compliance initiatives (CMMC, SOC 2, ISO 27001).

Network Operations Responsibilities

• Troubleshoot network incidents beyond initial triage (routing issues, packet loss, VLAN misconfigurations).
• Perform root‑cause analysis on recurring network issues.
• Understand and support advanced network protocols (BGP, OSPF, STP, VPNs, QoS).
• Configure or validate changes to network devices under established change‑management processes.
• Tune and maintain network monitoring tools (thresholds, alerting rules).
• Assist with upgrades and maintenance windows (switch firmware, firewall rule updates).
• Provide mentorship to SNOC Engineer I on troubleshooting and escalation practices.
• Collaborate with vendors/ISPs for escalated connectivity issues.
• Experience with Cisco Unified Communications – CUCM, Unity Connection, and UCCX.
• Familiarity with multiple firewall manufacturers: Cisco ASA/Firepower, Meraki, Palo Alto Networks (PAN), Fortigate, etc.

What You Bring to the Team

Education & Certifications

• Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience).
• Preferred certifications:
  • CompTIA Security+, CySA+, Network+
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Azure Administrator Associate
  • ITIL Foundations

Experience & Skills

• 2+ years in SOC, NOC, IT support, or infrastructure operations.
• Strong troubleshooting and incident response skills across security, network, systems, and cloud domains.
• Familiarity with SIEM platforms, monitoring tools, and alert management systems.
• Excellent communication and documentation skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Why This Role Rocks

As a SNOC Engineer II (Network), you won’t just resolve incidents—you’ll be a trusted advisor, a mentor, and a key player in strengthening security and operational resilience. You’ll work with passionate professionals, learn new skills, and help shape the future of technology services at DYOPATH.

Ready to elevate IT security and operations? Apply now and become our next SNOC Engineer II (Network) at DYOPATH! 🚀

This role is open to applicants in Mexico only.

This role is remote.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.