Site Reliability Engineer / DevOps

Scale; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading AI technology company in Ciudad de México is seeking a Site Reliability Engineer to manage physical infrastructure, including robot stations and servers. You will coordinate resource usage, provide hands-on support, and troubleshoot hardware and network issues. Ideal candidates have over 5 years of experience and skills in Linux, Python, and problem-solving. This role offers a dynamic environment focused on innovative solutions in infrastructure management.

Formación

• 5+ years of experience in a hands-on technical role.
• Proven track record of maintaining server hardware.
• Experience with network installation and troubleshooting.

Responsabilidades

• Install, configure, and maintain robot stations on-site.
• Manage server infrastructure and computing equipment.
• Troubleshoot hardware and network issues effectively.

Conocimientos

Linux

Windows

macOS

Python

C++

Problem-solving

Collaboration

Communication

Descripción del empleo

Overview

Scale AI is expanding its product portfolio and customer base. We are seeking Site Reliability Engineers to manage and maintain our physical infrastructure, including robot stations, servers, computers, and network installations. You will coordinate resource usage and provide hands‑on support to remote engineering teams.

Responsibilities

• Install, configure, and maintain robot stations and related technical equipment on‑site.
• Manage and maintain server infrastructure, workstations, and computing equipment in our facilities.
• Oversee network installations, including routers and cabling infrastructure.
• Coordinate access to technical facilities, maintaining schedules and ensuring orderly usage of shared resources.
• Establish and enforce safety protocols and usage guidelines for technical facilities.
• Provide hands‑on support to remote engineers, performing physical changes and configurations as requested.
• Troubleshoot hardware, network, and connectivity issues, ensuring minimal disruption to operations.
• Document infrastructure configurations, changes, and maintenance procedures to ensure maintainability and knowledge transfer.
• Proactively identify maintenance needs and capacity constraints to prevent issues before they arise.
• Drive standardization and foster collaboration across different teams to achieve efficient facility usage.

Qualifications

• 5+ years of experience as an IT Technician, Field Engineer, Facilities Technician, or similar hands‑on technical role.
• Proven track record of installing and maintaining server hardware and workstations.
• Experience configuring and troubleshooting network infrastructure and physical installation work.
• Experience coordinating shared resources or facilities, managing schedules and access.
• Familiarity with Linux, Windows, and macOS.
• Knowledge of Python, C++, scripting, and command line operations.
• Basic understanding of electrical systems for robot stations and equipment.
• Comfort with rapidly changing, fast‑paced environments and a passion for finding solutions to complex physical infrastructure problems.
• Basic understanding of safety protocols and an eagerness to integrate them into facility operations.
• A hunger for learning new technologies, particularly in the realm of robotics and automated systems.
• Strong problem‑solving, analytical, collaboration, and communication skills.

Nice to Haves

• Experience with robotics systems or automated equipment.
• Exposure to industrial charging systems or battery management systems.
• Prior experience in facility management or lab coordination.

About Us

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. We work closely with industry leaders and are committed to building an inclusive and equal‑opportunity workplace. We are an equal‑employment‑opportunity employer under federal, state, and local law. Applicants with disabilities are encouraged to request accommodations.