Shift Area Manager

Amazon.Com; Chihuahua; Presencial; MXN 539,000 - 810,000; Jornada completa

Descripción de la vacante

A global e-commerce leader is seeking a Shift Station Manager in Chihuahua, Chihuahua, MX. The role focuses on managing delivery station operations while ensuring safety, productivity, and excellent customer service. The ideal candidate will have a relevant bachelor's degree and significant management experience. Candidates should be fluent in both Spanish and English. This position requires flexibility in scheduling and a commitment to continuous process improvement.

Formación

• Bachelor's degree in a relevant field.
• 2+ years of management experience.
• Experience with performance metrics and process improvement.

Responsabilidades

• Manage day-to-day operations of the delivery station.
• Ensure safety and productivity of the delivery operation.
• Track and monitor sorting and delivery processes.

Conocimientos

Fluency in Spanish

Fluency in English

Leadership

Data Analysis

Process Improvement

Educación

Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Descripción del empleo

Shift Station Manager – Chihuahua, Chihuahua, MX

At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Overview

Amazon is seeking a Shift Station Manager based in Chihuahua, Chihuahua, MX. Amazon distributes millions of products each year to our loyal customers. Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Key Responsibilities

• Review the operational forecast and determine productivity requirements for the sort operation; manage a team group to meet all building goals.
• Support all safety programs to ensure a safe work environment for all associates and delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Manage day‑to‑day operations of the delivery station, overseeing the delivery of Amazon orders directly to customers.
• Lead a team of Process Assistants and Delivery Service Providers; conduct meetings, training sessions, assign job duties, and communicate with DSPs and their drivers.
• Ensure a safe workplace, properly trained people, and address their needs so they can focus on their jobs.
• Assist in daily operations: receive, scan, lift and move shipments up to 25 kg; route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.
• Track and monitor sorting operation and driver dispatch.
• Maintain a physical presence of at least 5 miles daily, continually standing or walking an average of 5 miles daily.
• Adapt to sudden changes and growth according to operational necessities.

Required Qualifications

• Bachelor’s degree in supply chain management, operations, engineering, analytics or related field.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• A completed Bachelor's degree or 2+ years of Amazon experience.
• 2+ years of direct management experience for employees and their performance.
• 2+ years of experience with performance metrics and process improvement (why‑why, data analysis tools).
• Fluency in both Spanish and English.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience.

Job Details

MEX, Chihuahua – Last Mile Delivery – Fulfillment & Operations Management.