Services Manager

Siemens Digital Industries Software; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico is seeking a Services Manager to oversee a medium-sized consulting business, driving quality and value in service delivery. Responsibilities include managing P&L, leading a strategic service operation, and ensuring high customer satisfaction. The ideal candidate should possess a bachelor's degree in relevant fields, substantial experience in IT consulting, and strong management skills. Advanced English skills and project management accreditation are desirable for success in this role.

Formación

• Proven experience in IT consulting services, preferably with Siemens Digital Industries Software.
• Demonstrated team leadership or people management skills.
• Exercises integrity and confidentiality when dealing with critical employee information.

Responsabilidades

• Manage a medium-sized or strategic Services Country delivering billable consulting business.
• Lead a profitable strategic service commercial operation with significant contribution to profit/loss.
• Ensure customer satisfaction through effective Services delivery.

Conocimientos

IT consulting experience

Team leadership

Problem-solving

Communication skills

Advanced English

Educación

Bachelor's degree in Engineering, Computer Science, Business, Marketing, or Sales

Master's degree

Herramientas

Siemens DI Software solutions

Project Management accreditation

Descripción del empleo

Position Overview

As part of the Services management team, manage a medium-sized or strategic Services Country delivering high quality, commercially responsible, value-driven billable consulting business, providing expertise to meet the goals of the business.

Provide coaching in, and if appropriate, set the direction in own area of responsibility for the development and delivery of Services business and operations.

Where appropriate, in partnership with the Country Management team, support and contribute to the sales and services pipeline strategy, understanding the services contribution requirements.

Monitor allocated key projects / initiatives, actively engaging to review effective Services delivery in line with business guidelines and monitor customer satisfaction.

Represent Siemens Industry Software on customer review boards for accounts, as appropriate, and provide a focus for customer relationship management.

Lead a profitable strategic service commercial or support business operation, with direct or significant contribution to business decisions including profit / loss, cost control, business planning and mix, pipeline management, contracts management, pricing, monitoring, and reporting.

Manage personnel decisions such as recruitment, training and development, performance management, etc., in line with relevant regulations for area of responsibility.

Contribute to, and where appropriate, lead the delivery of Global initiatives originating from agreed Global Services priorities and strategy in own area of responsibility.

Participate in, and where appropriate, lead management meetings and, as appropriate, contribute to zone level services meetings and / or councils championing issues and concerns.

Responsibilities

• Ensure the delivery of internal communications and awareness of corporate direction, mission, aims and procedures in business terms.
• Execute the Services Country strategy for customer retention in conjunction with sales, pre-sales, and portfolio management.
• Responsible for the Services P&L for area of responsibility within region / vertical, develops Services business plan in alignment to strategy.
• Provide accurate forecasts and pipeline reports for Services business as defined by standard operating procedures, and report these to Country Services Management, Zone Management and Finance meetings as required.
• Support the quarterly country / vertical Services review.
• Direct the Services activities of a medium-sized or strategic Services and act as an escalation point for operational, project, process and / or customer issues, managing escalations through to successful resolution.
• Pays close attention to key Services projects within area of responsibility and develops strong customer relationships to a senior management level helping support the improvement of the Services provision and development of future business.
• Contribute to the definition of business processes around the delivery of services.
• As part of the Services Management team, and in conjunction with HR, contribute to the setting of annual compensation and headcount plan within the Services organization in line with Global guidelines.
• Contribute to, and where appropriate, lead the creation and communication of own team Services plans and associated individual goals, ensuring that individual performance and bonus objectives are aligned with the practice group strategy.
• Undertake regular performance appraisals for direct reports according to Siemens HR processes and identify any performance problems. Manage any subsequent mitigation process, drawing support from suitable internal functions such as HR to ensure adherence to Siemens policy and legal requirements.

Required Knowledge / Skills, Education, and Experience

• Bachelor's degree in Engineering, Computer Science, Business, Marketing or Sales or equivalent experience.
• Master's degree desirable.
• Proven experience in IT consulting services, preferably with Siemens Digital Industries Software
• Knowledge on Siemens DI Software solutions desirable.
• Project Management accreditation highly recommended.
• Demonstrated team leadership or people management skills
• Shown soft skills, strong problem-solving skills, and the ability to optimally communicate to all levels within Siemens Digital Industries Software
• Ability to develop metrics for employee development milestones and strong attention to detail
• Exercises integrity and confidentiality when dealing with critical employee information
• Travel as required fulfilling the above roles and responsibilities
• Advanced English skills

Job Family

Customer Services