ServiceNow Expert – Remote from LATAM (Costa Rica Time) – Advanced English - México

Nosotros; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a ServiceNow Expert to join their global finance automation team. This role involves acting as the technical lead for architecture and solution design, ensuring alignment with finance objectives. The ideal candidate will have over 8 years of hands-on experience with ServiceNow, including 3 years in a lead role. Responsibilities include stakeholder discussions, requirement analysis, and mentoring. This is a fully remote position with opportunities for professional growth within an international enterprise.

Servicios

100% remote work

Opportunity to collaborate with an international enterprise

Professional growth in a global ServiceNow environment

Formación

• 8+ years of hands-on experience with the ServiceNow platform.
• 3+ years in a lead developer or architect role.
• Strong understanding of ServiceNow architecture, integrations, and module configuration.

Responsabilidades

• Act as the technical lead for ServiceNow architecture within the Automation team.
• Participate in stakeholder and client discussions to advise on technical solution design.
• Conduct requirement analysis and translate business needs into detailed technical designs.

Conocimientos

ServiceNow best practices

Technical solution design

Mentoring

Excellent communication

Leadership

Educación

ServiceNow Certified Application Developer (CAD)

Certified Implementation Specialist (CIS) - ITSM preferred

Herramientas

ServiceNow

Customer Service Management (CSM)

Descripción del empleo

💻 ServiceNow Expert – Remote from LATAM (Costa Rica Time) – Advanced English

We are looking for a ServiceNow Expert to join a global finance automation team, acting as the technical lead for architecture, solution design, and platform governance.

Act as the technical lead for ServiceNow architecture within the Automation team, ensuring alignment with global finance objectives.

Participate in stakeholder and client discussions to advise on technical solution design.

Conduct requirement analysis and translate business needs into detailed technical designs.

Review and validate business requirements for technical feasibility.

Mentor developers and functional teams on ServiceNow best practices.

Oversee release management, update sets, and runbook maintenance.

Ensure scalability, maintainability, and security in all technical designs.

Perform peer reviews and quality checks to maintain architectural integrity.

Identify risks, dependencies, and gaps proactively, recommending mitigation strategies.

8+ years of hands‑on experience with the ServiceNow platform.

3+ years in a lead developer or architect role.

Expertise in the Customer Service Management (CSM) module.

ServiceNow Certified Application Developer (CAD).

At least one Certified Implementation Specialist (CIS) — ITSM preferred.

Strong understanding of ServiceNow architecture, integrations, and module configuration.

Experience mentoring developers and reviewing technical deliverables.

Ability to represent technical solutions in client‑facing discussions.

Background supporting enterprise or regulated environments.

Excellent communication and leadership skills with the ability to collaborate across global teams.

100% remote work from LATAM

Opportunity to collaborate with an international enterprise

Professional growth in a global ServiceNow environment

📩 Apply now and join an expert global technology team!